Habib M Ahmed

• Upgraded, repaired and configured computers, application software, servers, and various other peripherals.
• Supported and maintained all company data and technological infrastructure.
• Conducted monthly server maintenance and applied updates and patches.
• Completely updated and redesigned user experience for the company website.
• Used site analytics and metrics to define and monitor success.
• Implemented and maintained firewalls, series switches, and security appliances.
• Maintained and monitored the server room and the wireless network.
• Advised team members on technical issues and career development.

• Provided support and troubleshot issues within Brandwise and Sage applications.
• Assisted in onboarding of new vendors and new employees.
• Created tickets for network issues with the IT team and followed up on tickets for timely resolution.
• Created reports and delivered analytics to key departments.
• Assisted sales and marketing department with digital support pertaining to social media and Mailchimp accounts.
• Analyzed data, created reports and delivered analytics to Customer Care, Sales and Finance departments.
• Created and maintained documentations for projects and company’s assets.

• Subject matter expert (SME) of customer workflows and functional design.
• Diagnosed and resolved wide range of web-based application issues, such as case management and reporting problems with Mediware’s application suite.
• Utilized trends from across all support tickets and customer feature enhancements requests to gain understanding of industry ecosystem and agendas for focus groups and forums.
• Performed user provisioning activities for all users and ensured users are in various systems, including but not limited to Active Directory (AD), e-mail, and telecommunications systems.
• Managed, diagnosed, resolved or escalated issues for additional support.
• Managed Help Desk tickets for Systems and Network team, ensuring completion and resolution of issues by various team members.
• De-provision and replace malfunctioning hardware, wiping data for security.
• Restart failing Enterprise Resource & Planning (ERP) software, as indicated by the user calls.
• Provided service excellence through courteous, informed, accessible and professional engagement.

• Conducted SQL Server production database analysis on a regular basis.
• Performed updates on batches, conducted debugging activities, verified data integrity, developed access management protocols, and implemented 2FA verification.
• Performed troubleshooting for LAN problems for individual client software.
• Provided customer assistance and support pertaining to database system queries and complaints.
• Installed, administered, and updated Oracle database tools and systems.

Hospital Management System

• Implemented a data warehouse that stores information about patients from two different hospitals for reporting purposes.
• Used Oracle DBMS to store the data and PL/SQL to execute the procedures on the data warehouse.
• Used ELT tools to integrate the data from the source to the data warehouse.
• Implemented a website based on html, CSS, JavaScript, and PHP to allow the user to query the system and generate reports, then hosted the system on the school server.
• Met project deadlines without sacrificing build quality.

• Conducted labs on SQL servers and helped junior students in the construction and modification of databases and database tables.
• Helped students in the construction of SQL queries that answered given questions.
• Maintained a clean and safer environment in the server room and lab for daily use.

• Conducted labs on school servers and helped junior students debug errors in their code
• Maintain a clean and safer environment in the server room and lab for daily use.
• Completed daily reports on attendance and disciplinary performance.

• Responsible for troubleshooting customer’s internet, home-phone, and TV issues
• Dispatched a technician when required.
• Submitted service tickets for equipment maintenance requests.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Documented support interactions for future reference.

• Responsible for conducting labs on application, configuration and troubleshooting networking services and protocols.
• Help junior students to do labs, answer their questions and solve problems.
• Solve operational issues of DHCP, DNS and NAT network services using Cisco Packet tracer 7.
• Identification of network security threats and find methods to mitigate them.
• Upheld all lab computers in proper working condition and performed software updates when required.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Commissioning of server for College IT department

• Developed a website using HTML, CSS and JavaScript and PHP, hosted it on Dell PowerEdge R830 running Windows Server 2012.
• Implemented Active Directory domain services, DNS, DHCP and FTP.
• Installed and managed VPN technology and worked from a remote location.
• User management with add/remove Organizational Units, modify Group Policy and add/remove users and give them different levels of permissions.
• Provided remote server management options through Remote Desktop Services, Remote Access and VPN.
• Setup network peripheral devices including VoIP Phone, Printer and Fax machine.