Haben Embaye
Kitchener,ON
Summary
Proven track record in enhancing workflow and reducing discrepancies at office of refugee affairs through meticulous organization and efficient time management. Excelled in client service at Sabon Hotel, leveraging strong telephone skills and proficiency in MS Office to improve client satisfaction. Demonstrated ability to exceed in fast-paced environments by prioritizing tasks and maintaining accuracy in data entry.
Overview
9
9
years of professional experience
Work History
Receptionist
Sabon Hotel
08.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Registrar
Office Of Refugee Affairs
03.2015 - 02.2018
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in database.
- Improved data integrity by conducting regular audits of refugee records and making necessary corrections.
Education
Diploma - Financial Services
College of Business And Finance
HalHale, Eritrea 07.2014
Skills
Organization skills
- Time Management
- Telephone skills
- Data Entry
- Typing speed and accuracy
- Knowledge of basic software (eg MS office)
- Proficiency in data entry software ( eg MS Excel, MS word, Google Sheets)
- Verbal and written communication
Timeline
Receptionist
Sabon Hotel
08.2020 - 03.2024
Registrar
Office Of Refugee Affairs
03.2015 - 02.2018
Diploma - Financial Services
College of Business And Finance
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