Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ha Truong

Hamilton,ON

Summary

As my experiences in food and beverage service, excelling in customer service and food safety. Proven ability to enhance guest satisfaction through effective communication and suggestive selling techniques. Skilled in recipe development and time management, consistently maintaining high standards in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Binh Minh Mai Vietnamese Restaurant
Hamilton, Ontario
05.2022 - Current
  • Provided detailed information on menu items, including ingredients and preparation methods.
  • Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.
  • Followed proper sanitation standards when handling food and beverage items.
  • Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
  • Prepared bills and processed credit card payments at the end of each shift.
  • Communicated with kitchen staff regarding order details and special requests from guests.
  • Processed payments from customers using the POS system.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.

Food and Beverage Server

Com Tam 168
Toronto, Ontario
09.2019 - 04.2022
  • Provided detailed information on menu items, including ingredients and preparation methods.
  • Greeted guests and provided menus.
  • Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
  • Served meals in a timely manner according to established guidelines.
  • Handled customer complaints in a professional manner while maintaining composure under pressure.
  • Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
  • Suggested food and beverage items to customers based on their preferences.

Food Server

Que Huong Sandwichese Restaurant
Toronto, Ontario
06.2017 - 05.2019
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Informed customers of daily specials and menu changes.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Greeted guests in a friendly and welcoming manner.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.

Education

Baking And Pastries Management

Centennial College of Applied Arts And Technology
Scarborough, ON
04-2026

Skills

  • Baking techniques
  • Pastry decoration
  • Food safety
  • Customer service
  • Inventory management
  • Recipe development
  • Time management

Certification

  • Food Handlers Certificate
  • Smart Serve Certificate

Languages

English
Professional
Chinese (Cantonese)
Professional
Vietnamese
Native/ Bilingual

Timeline

Food and Beverage Server

Binh Minh Mai Vietnamese Restaurant
05.2022 - Current

Food and Beverage Server

Com Tam 168
09.2019 - 04.2022

Food Server

Que Huong Sandwichese Restaurant
06.2017 - 05.2019

Baking And Pastries Management

Centennial College of Applied Arts And Technology

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Ha Truong