Ha Tran
Ottawa,Ontario
Summary
Dedicated Project Management Graduate with a proven track record in educational and business environments. Known for meticulous attention to detail, exceptional communication skills, and a results-driven approach. Possesses a strong foundation in project coordination, document management, and research, complemented by proficiency in Microsoft Project and the Office Suite. A PMI member with a 3.91/4.0 GPA in a rigorous PMBOK-focused program. Eager to leverage these skills and attributes to contribute effectively as a Project Manager Assistant, ensuring streamlined processes, precise documentation, and successful project outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Cashier
Pho Thi Noodle Soup Restaurant
Ottawa, Ontario
09.2023 - Current
- Demonstrated exemplary verbal communication, fostering collaboration between a 8-member team including both back-of-house and front-of-house staff
- Managed daily orders for 60+ customers, ensuring precision in communication and elevating overall satisfaction
- Processed 10+ transactions per hour with acute attention to detail and efficiency, resulting in minimized customer wait times
- Exhibited outstanding time management skills during peak hours, orchestrating order fulfillment seamlessly
- Attained 95% customer satisfaction by swiftly resolving issues/complaints, showcasing adaptability to diverse customer needs
- Coordinated with kitchen staff, reducing order wait times through efficient collaboration
- Implemented a training module reducing order errors by 20%, illustrating commitment to continuous learning and leadership
- Demonstrated initiative by proactively managing orders, taking ownership of duties, and fostering a positive team environment.
Project Manager Assistant
MindX Technology School
05.2022 - 06.2023
- Spearheaded the planning and execution of tech courses, including Data Analysis and UI/UX courses, for 500+ high school students aged 18+ with a focus on preparing them for careers in the tech industry
- Conducted in-depth research through meetings with students, teachers, sales teams, and PMO to gather insights, ensuring a comprehensive understanding of project requirements and expectations
- Assisted in defining project scope and objectives under the guidance of project managers, emphasizing long-term student success, and effectively managed project timelines, budgets, and quality control of products, resulting in a 15% improvement in course delivery efficiency
- Implemented Agile methodologies, streamlining development processes and contributing to a 20% reduction in potential delays
- Demonstrated excellent verbal and written communication during stakeholder meetings, presentations, and documentation of project progress reports
- Utilized strong research and analytical skills to gather and analyze data, ensuring informed decision-making throughout the project lifecycle
- Showcased leadership and adaptability in overcoming challenges/changes by proactive identification and mitigation of risks and fostering a creative and collaborative work environment throughout the project lifecycle
- Guaranteed jobs upon graduation for students by aligning course content with industry needs, contributing to a 20% increase in student job placement rates.
Business Admin
MindX Technology School
Hanoi, Vietnam
12.2021 - 04.2022
- Coordinated administrative functions, ensuring smooth operations at the MindX Technology School headquarters in Hanoi, Vietnam
- Managed day-to-day tasks with precision, consistently meeting deadlines and ensuring operational efficiency
- Facilitated seamless communication and collaboration within the team, resulting in a 25% reduction in response times
- Managed database ensuring accuracy and accessibility of crucial information
- Meticulously handled documentation for the headquarters, maintaining organized and efficient record-keeping
- Spearheaded reporting initiatives, providing insightful data analysis for informed decision-making
- Excelled in multitasking and attention to detail, managing diverse responsibilities, including processing weekly/monthly reports, presentations, and information tracking
- Monitored compliance with relevant regulations, ensuring adherence to organizational policies and procedures framework.
Teaching Assistant
American Study
Hanoi, Vietnam
12.2020 - 12.2021
- Collaborated with a team of experienced lecturers and experts to assist Vietnamese students in preparing for standardized tests for international study purposes such as IELTS/TOEFL/SAT
- Provided crucial support to the lead teacher by managing classroom behavior effectively and contributing to a cohesive and supportive learning environment for 300+ students
- Maintained open communication with parents, increasing parent-teacher meeting attendance
- Implemented detailed reporting practices on student performance, attendance, and disciplinary matters, resulting in a 20% reduction in grading time and improved data accuracy
- Contributed to the creation of comprehensive reports for departmental review and strategic planning
- Enhanced organizational and multitasking abilities in a dynamic educational environment, ensuring effective support for students aiming for success in international education
- Utilized research and analytical skills to understand the academic strengths, goals, and interests of 300 + students, ensuring personalized support and guidance.
Education
Project Management Graduate Certificate -
Algonquin College
Bachelor of Economics -
Foreign Trade University (top 10th University in Vietnam)
Skills Attributes
- Project cost estimation and control
- Project coordination and planning
- Document management and database proficiency
- Microsoft Project
- Microsoft Office Suite
- Research and analysis
Websites
Certification
IELTS 8.0
Pronouns
she/her
Timeline
Server/Cashier
Pho Thi Noodle Soup Restaurant
09.2023 - Current
Project Manager Assistant
MindX Technology School
05.2022 - 06.2023
Business Admin
MindX Technology School
12.2021 - 04.2022
Teaching Assistant
American Study
12.2020 - 12.2021
Project Management Graduate Certificate -
Algonquin College
Bachelor of Economics -
Foreign Trade University (top 10th University in Vietnam)
IELTS 8.0
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