Gyvans Jonel Augustin
Montréal,Québec
Overview
5
5
years of professional experience
Work History
Car Rental Manager
CAR GO
05.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined rental processes for increased efficiency and smoother operations.
- Developed strong relationships with local businesses, promoting partnerships and referrals.
- Managed inventory effectively, ensuring optimal vehicle availability for clients.
- Implemented marketing strategies to increase brand awareness and drive rental sales growth.
- Negotiated contracts with vendors, securing favorable terms for the company''s benefit.
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- I own this company I have been working hard to make sure i can give great customer service and make sure my clients come back happy.
Customer Service Representative
Apple
11.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Security Officer
Garda World
01.2020 - 08.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Production Worker
GLS
09.2019 - 06.2021
- Increased warehouse efficiency by optimizing storage organization and implementing effective inventory management.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Improved team performance through cross-training in multiple warehouse functions for greater flexibility and versatility.
- Expedited order fulfillment by efficiently operating various types of material handling equipment including forklifts, pallet jacks, and hand trucks.
- Assisted in inventory audits to maintain accurate records and minimize discrepancies between physical stock levels and system data.
- Assisted with the training of new hires in proper warehouse procedures, ensuring their smooth transition into the workplace environment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
High School Diploma -
École Secondaire Calixa-Lavallée
Montreal01.2019
Skills
- Microsoft Word
- Power point
- Internet
- Decision Making Aptitude
- Inventory control knowledge
- Financial Management Proficiency
- Goal Setting and Achievement
Languages
français
English
Native or Bilingual
French
Full Professional
Social Involvement
Bénévolat (Basket de rue pour la maison jeunesse), Entretien général, Encourager les jeunes à participer aux jeux de groupe
Personal Characteristics
- Débrouillard
- Autonome
- Dynamique
- Facilité d’apprentissage
- Habiletés pour le travail manuel
- Excellente communication orale
- Esprit d’équipe
References
Références fournies sur demande
Hobbies and Interests
- Football
- Musique
- Création de courts métrages animés
Timeline
Car Rental Manager
CAR GO
05.2022 - Current
Customer Service Representative
Apple
11.2021 - 03.2022
Security Officer
Garda World
01.2020 - 08.2021
Warehouse Production Worker
GLS
09.2019 - 06.2021
High School Diploma -
École Secondaire Calixa-Lavallée