Overview
Work History
Education
Skills
Languages
Social Involvement
Personal Characteristics
References
Hobbies and Interests
Timeline
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Gyvans Jonel Augustin

Montréal,Québec

Overview

5
5
years of professional experience

Work History

Car Rental Manager

CAR GO
05.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined rental processes for increased efficiency and smoother operations.
  • Developed strong relationships with local businesses, promoting partnerships and referrals.
  • Managed inventory effectively, ensuring optimal vehicle availability for clients.
  • Implemented marketing strategies to increase brand awareness and drive rental sales growth.
  • Negotiated contracts with vendors, securing favorable terms for the company''s benefit.
  • Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
  • I own this company I have been working hard to make sure i can give great customer service and make sure my clients come back happy.

Customer Service Representative

Apple
11.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Security Officer

Garda World
01.2020 - 08.2021
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Warehouse Production Worker

GLS
09.2019 - 06.2021
  • Increased warehouse efficiency by optimizing storage organization and implementing effective inventory management.
  • Reduced order processing time with accurate picking, packing, and shipping of products.
  • Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
  • Improved team performance through cross-training in multiple warehouse functions for greater flexibility and versatility.
  • Expedited order fulfillment by efficiently operating various types of material handling equipment including forklifts, pallet jacks, and hand trucks.
  • Assisted in inventory audits to maintain accurate records and minimize discrepancies between physical stock levels and system data.
  • Assisted with the training of new hires in proper warehouse procedures, ensuring their smooth transition into the workplace environment.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

High School Diploma -

École Secondaire Calixa-Lavallée
Montreal
01.2019

Skills

  • Microsoft Word
  • Power point
  • Internet
  • Decision Making Aptitude
  • Inventory control knowledge
  • Financial Management Proficiency
  • Goal Setting and Achievement

Languages

français
English
Native or Bilingual
French
Full Professional

Social Involvement

Bénévolat (Basket de rue pour la maison jeunesse), Entretien général, Encourager les jeunes à participer aux jeux de groupe

Personal Characteristics

  • Débrouillard
  • Autonome
  • Dynamique
  • Facilité d’apprentissage
  • Habiletés pour le travail manuel
  • Excellente communication orale
  • Esprit d’équipe

References

Références fournies sur demande

Hobbies and Interests

  • Football
  • Musique
  • Création de courts métrages animés

Timeline

Car Rental Manager

CAR GO
05.2022 - Current

Customer Service Representative

Apple
11.2021 - 03.2022

Security Officer

Garda World
01.2020 - 08.2021

Warehouse Production Worker

GLS
09.2019 - 06.2021

High School Diploma -

École Secondaire Calixa-Lavallée

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Gyvans Jonel Augustin