Gyuri Cho
Montreal,QC
Summary
Dynamic and empathetic professional with a proven track record in customer service and problem-solving. Excelled in creating personalized learning plans and enhancing guest experiences, demonstrating strong work ethic and collaboration. Skilled in quality control and guest relations management, consistently improving service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Tutor
YBM
02.2022 - 10.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Assisted students in developing study skills and strategies.
- Motivated students with accurate feedback and positive reinforcement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Created personalized lesson plans to meet needs of diverse learners.
Bakery Worker
Auntie Anne's Pretzels
09.2021 - 11.2021
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
Kids Club Associate
Kids Cafe
05.2021 - 08.2021
- Monitored children's activities to verify safety and wellbeing.
- Worked with children to develop good cognitive, physical and language skills.
- Organized and stored toys to restore order in activity areas.
- Responded to inquiries from parents.
Server
Rolling Pasta
04.2021 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bakery Clerk
Paris Baguette
06.2020 - 11.2020
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Server
Hogye Daegyo Restaurant
04.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Fast Food Worker
Lotteria
05.2019 - 11.2019
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Cooked menu items according to specified instructions.
Education
College Degree - Culinary Arts
Yuhan University
Bucheon, South Korea02-2021
Skills
- Patience and empathy
- Problem-solving skills
- Child development
- Strong work ethic
- Customer service
- Service prioritization
- Order accuracy
- Quality control
- Table bussing
- Guest relations management
- Collaboration and teamwork
Languages
English
Full Professional
French
Elementary
Timeline
Tutor
YBM
02.2022 - 10.2024
Bakery Worker
Auntie Anne's Pretzels
09.2021 - 11.2021
Kids Club Associate
Kids Cafe
05.2021 - 08.2021
Server
Rolling Pasta
04.2021 - 07.2021
Bakery Clerk
Paris Baguette
06.2020 - 11.2020
Fast Food Worker
Lotteria
05.2019 - 11.2019
Server
Hogye Daegyo Restaurant
04.2019 - 05.2020
College Degree - Culinary Arts
Yuhan University
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