Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gyslain Rutabagirwa

Ottawa

Summary

Customer service representative with over 4 year of experience in business operations. Possess excellent customer service, sales, and communication skills. Efficient in working with and managing teams.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

VW Financial Services
10.2024 - Current
  • Acted as the first point of contact for customers and dealership partners, providing accurate and timely responses to finance and lease account inquiries.
  • Delivered consistent, high-quality customer support via phone and email, maintaining a daily average call handle time of 6 minutes and 30 seconds while meeting service level targets.
  • Achieved and maintained an average customer satisfaction rating of 3 out of 5 by resolving issues efficiently and professionally.
  • Performed detailed follow-ups and completed administrative tasks related to customer interactions to ensure full resolution and client satisfaction.
  • Adhered strictly to all privacy, confidentiality, and security procedures in line with corporate and regulatory compliance standards.
  • Collaborated with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions for customers and dealers.
  • Maintained accurate and comprehensive records of customer interactions, supporting audit readiness and service quality tracking

Service Coordinator

Ainsworth
12.2022 - 10.2024
  • Responds to emergency calls from clients in a professional and timely manner.
  • Supervise daily office operations and report accurately.
  • Write and distribute emails, correspondence, memos, letters, faxes, and forms.
  • Act as a point of contact for internal and external clients.
  • Handles requests from senior administrative assistants and queries from senior managers.

Call Center Team Supervisor

Door Dash through Invisible Technologies Inc
01.2022 - 08.2022
  • Performed call audits and performance evaluations.
  • Carried out training for special needs employees.
  • Monitored and supervised daily team operations for 20 employees.
  • Developed and maintained courteous and effective working relationships.
  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • (remote)

Education

Bachelor of Arts - Business Management concentrating on logistics and operations

Southern New Hampshire
Manchester New Hampshire
04.2023

Skills

  • Computer
  • Proficient with Microsoft Word, Excel, and PowerPoint
  • Proficiency in Typing with an average speed of 50 WPM
  • Knowledge of professional platforms like Microsoft Teams and Slack
  • Other skills
  • Ability to work well under pressure and with minimum supervision
  • Communication skills and professional ethics
  • Team working spirit and self-motivation
  • Hard worker and never-give-up attitude

Languages

Fluent in spoken and written English
Fluency in spoken and written French.

Timeline

Customer Service Representative

VW Financial Services
10.2024 - Current

Service Coordinator

Ainsworth
12.2022 - 10.2024

Call Center Team Supervisor

Door Dash through Invisible Technologies Inc
01.2022 - 08.2022

Bachelor of Arts - Business Management concentrating on logistics and operations

Southern New Hampshire

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Gyslain Rutabagirwa