Gyanvi Singh
Toronto,ON
Summary
Detail-oriented Sales Operations professional with experience in order management, product coordination, and CRM systems within fast-paced environments. Skilled in managing product data, supporting cross-functional teams, and ensuring accuracy across reporting, inventory, and customer operations. Proven ability to coordinate with vendors, track performance metrics, and streamline processes to improve efficiency and customer satisfaction. Proficient in Excel, Salesforce, and data management systems to support sales operations and business growth.
Overview
6
6
years of professional experience
Work History
Sales Operations Analyst
Mercedes Benz
Mississauga, ON
03.2025 - Current
- Supported customer engagement and business development efforts by managing 300+ monthly client interactions, maintaining a 95% satisfaction rate
- Analyzed customer and product data to identify trends, supporting targeted outreach strategies and improved campaign performance by 12%
- Built and maintained Excel dashboards to track KPIs, customer engagement, and operational performance
- Coordinated with vendors and internal stakeholders to ensure alignment on product availability, pricing, and service delivery
- Managed CRM data and reporting, enabling accurate tracking of customer interactions and business insights
- Identified recurring customer needs and contributed insights to improve service delivery and engagement strategies
Business Development Executive
Ashley Home Furniture
Toronto, ON
07.2024 - 12.2024
- Generated and managed new and existing customer relationships, contributing to increased sales opportunities and repeat business.
- Assisted customers throughout the buying journey, ensuring a smooth experience and maintaining 95%+ satisfaction levels.
- Managed CRM data (500+ records) to track leads, sales activity, and customer interactions.
- Identified sales opportunities through customer insights and supported strategy improvements that increased effectiveness by 15%.
- Collaborated with sales and operations teams to ensure accurate product information and order fulfillment.
Technical Support Engineer
BYJU's - The Learning APP
Bangalore
07.2020 - 12.2022
- Engaged with prospective customers and supported lead conversion through product demonstrations and consultative selling
- Maintained and analyzed large datasets (1,000+ records) in CRM systems to support reporting and decision-making
- Collaborated with marketing and operations teams to support campaign execution and ensure accurate product positioning
- Coordinated customer onboarding and engagement activities, improving conversion and retention outcomes
- Contributed to achieving sales targets by supporting customer engagement strategies and pipeline activity
Education
College Diploma - Global Business Management
Fleming College
Peterborough08-2023
Bachelor of Science - Computer Engineering
KIIT University
Bhubaneswar03-2020
Skills
- Business Development & Lead Generation
- B2B Relationship Management
- Marketing Campaign Support
- CRM Systems (Salesforce, SAP)
- Data Analysis & Market Insights
- Event & Outreach Coordination
- Pipeline Tracking & Reporting
- Stakeholder Engagement
Timeline
Sales Operations Analyst
Mercedes Benz
03.2025 - Current
Business Development Executive
Ashley Home Furniture
07.2024 - 12.2024
Technical Support Engineer
BYJU's - The Learning APP
07.2020 - 12.2022
College Diploma - Global Business Management
Fleming College
Bachelor of Science - Computer Engineering
KIIT University