G'Yanci Johnson

• Updated medical records and medication files, ensuring member information remained current and accurate.
• Conducted medication adherence assessments, enhancing member health outcomes and continuity of care.
• Assisted members with service inquiries, facilitating access to coverage plans and payment information for prescriptions.

• Managed the processing and accurate entry of drug and medical claims into the designated system.
• Executed scanning and organization of claims, medical, and OGB records into the imaging system for archival purposes.
• Coordinated maintenance and filing of health insurance records to promote efficient retrieval and data integrity.

• Coordinated service appointments and managed customer inquiries, streamlining special orders and merchandise collection.
• Communicated with vendors to track backorder status and upcoming inventory, efficiently processing special order requests.
• Provided customers with detailed information on billing, payment procedures, and company support policies, contributing to improved customer satisfaction.

Provided personalized shopping experiences and fashion advice to boutique clientele.

• Managed register transactions, exchanges, and inventory tracking.

• Handled phone orders, appointment scheduling, and social media inquiries with professionalism and promptness.

• Maintained store appearance and merchandising displays to boost customer interest and sales.

• Processed multiple payment types, ensuring transaction accuracy and maintaining a balanced cash drawer.
• Assisted customers by locating products and explaining store policies, contributing to enhanced service satisfaction.
• Maintained store presentation through restocking merchandise and organizing displays according to company standards.

• Delivered compassionate care and support to elderly clients, ensuring clean and organized living spaces to promote safety and wellness.
• Managed patient scheduling and financial transactions, handled telephone inquiries, and maintained critical patient documentation.