Gyan Singh
Brampton,ON
Summary
Dynamic professional with extensive experience at NNC Immigration, excelling in case processing and customer service. Proven ability in writing and editing, coupled with exceptional attention to detail. Successfully streamlined application processes, enhancing client satisfaction and compliance. Adept at managing deadlines while resolving discrepancies efficiently.
Overview
3
3
years of professional experience
Work History
Case Processor
NNC Immigration
01.2024 - Current
- Processed immigration applications with a focus on accuracy, completeness, and compliance with government regulations.
- Reviewed supporting documents, identified missing information, and coordinated follow-ups with clients.
- Liaised with legal teams, immigration officers, and clients to ensure smooth case progression.
- Maintained case records, updated tracking systems, and ensured timely submission of applications.
Customer Service Representative
NNC Immigration
02.2023 - 01.2024
- Assisted clients with inquiries regarding immigration processes, visa applications, and documentation requirements.
- Guided clients through form submissions, ensuring accuracy and compliance with legal regulations.
- Managed client records, scheduled consultations, and coordinated with immigration consultants to streamline case handling.
- Provided excellent customer service through phone, email, and in-person interactions while resolving client concerns efficiently.
Student Volunteer
AVTAR Assisted Living
02.2022 - 12.2022
- Took and followed detailed directions from others.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Helped with meal service, mobility assistance, and light housekeeping duties as needed.
- Fostered a positive and respectful environment while ensuring residents' comfort and well-being.
Education
Diploma - Human Resources Management
George Brown College
Toronto04-2024
Skills
- Writing and editing
- Fact-checking proficiency
- Deadline management
- In-Depth Reporting
- Data entry proficiency
- Customer service
- Attention to detail
- Discrepancy research and resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Graphic Design and Video Editing
- Video Gaming
- Virtual Reality
Timeline
Case Processor
NNC Immigration
01.2024 - Current
Customer Service Representative
NNC Immigration
02.2023 - 01.2024
Student Volunteer
AVTAR Assisted Living
02.2022 - 12.2022
Diploma - Human Resources Management
George Brown College
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