Gwen Bratberg
Nanaimo
Summary
Organized and dedicated individual looking to expand my working skills. Experienced in the serving industry as well as administrative work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
B.D Mitchell Prosthetics And Orthotics
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Server
Quarterway Pub
08.2022 - 08.2023
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
The Thirsty Scholar
09.2020 - 08.2022
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
Supervisor/Bartender/Server
Montana's BBQ & Bar
08.2019 - 08.2022
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma -
Maidstone High School
Maidstone, SK06.2017
Skills
- Transactions and Cash Handling
- Special Requests and Substitutions
- High-Volume Dining
- Specials Promotion and Upselling
Certification
- Canadian Food Safety
- VLT Smart Training
- Serving It Right, BC
Timeline
Administrative Assistant
B.D Mitchell Prosthetics And Orthotics
08.2023 - Current
Server
Quarterway Pub
08.2022 - 08.2023
Server
The Thirsty Scholar
09.2020 - 08.2022
Supervisor/Bartender/Server
Montana's BBQ & Bar
08.2019 - 08.2022
High School Diploma -
Maidstone High School