Activities Coordinator/Assistant Manager
Vilna Lodge
Vilna, AB
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Organized fundraising events to support department and raise money for future activities.
- Planned and oversaw implementation of special [Type] activities and [Type] trips.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
