Gwenda Holowaty
Boyle
Summary
Dynamic professional with extensive experience as a Registry Clerk at Boyle Registry, excelling in file organization and confidentiality. Proven track record in enhancing operational efficiency and training staff. Adept at maintaining data integrity while delivering exceptional customer service, ensuring compliance with regulatory standards and optimizing workflow processes.
Overview
18
18
years of professional experience
Work History
Registry Clerk/Manager in Charge
Boyle Registry
07.2014 - Current
- Processed Vehicle Registrations
- Maintained and ordered all inventory
- Managed all the books for the company on Simply Accounting including payroll
- Balance and maintain a cash drawer
- Maintained a high level of organization with efficient filing and record-keeping systems
- Followed confidentially regulations to maintain privacy.
- Trained new staff on registry procedures and customer service best practices.
- Coordinated with government agencies to ensure compliance with regulatory standards.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Processed applications for Birth Certificates
- Filed Corporate records and annual returns
Senior Bank Teller
Alberta Treasury Branch
04.2008 - 07.2014
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Enhanced customer service experience by resolving complex inquiries and providing tailored financial solutions.
- Trained and mentored new tellers in transaction processes, cash handling, and customer engagement techniques.
- Optimized workflow efficiency by implementing streamlined procedures for cash management and transaction processing.
- Maintained accuracy in balancing cash drawers and managing daily financial transactions to prevent discrepancies.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
High School Diploma -
Boyle School
Boyle, AB07-1978
Skills
- File organization
- Microsoft office
- Scheduling appointments
- Records maintenance
- Confidentiality
- Clerical skills
- Filing systems
- Computer operations
- Multitasking
- Excellent communication
- Self motivation
- Data integrity
Languages
English
Timeline
Registry Clerk/Manager in Charge
Boyle Registry
07.2014 - Current
Senior Bank Teller
Alberta Treasury Branch
04.2008 - 07.2014
High School Diploma -
Boyle School