Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Gwen Trail Cormier

Fredericton

Summary

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Telecommunications Clerk-Switchboard

Dr. Everett Chalmers Regional Hospital
01.2024 - Current
  • Patient information desk (face to face interactions: answering all questions and guidance for appointments and patient location)
  • Over head announcements for codes and other important messages
  • Daily communications with various units, Drs, Hospitals in and out of the region, and outside calls
  • Filing and maintaining weekly and monthly Dr. schedules
  • Filling out multiple telecommunications control sheets
  • Updating physician’s itinerary when requested
  • Receiving and folding central scheduling appointment letters
  • On the overnight shifts: creating the new POCB “physicians on call board”, sending the POCB on MOX to the proper staff and folding ER physician’s sheets; ensuring we have the most up to date mailing address and/or creating a new contact
  • Responsible for paging departments as requested.
  • Directed outside calls to the appropriate department

Street Greek North
06.2022 - 07.2023
  • Key Holder
  • Line/Prep Cook
  • Adhere to all food safety and sanitary codes
  • Open and close facility
  • Front of house service including using POS to receive orders and settle transactions
  • Customer service
  • Receive in person orders as well as online orders (Skip the Dishes and DoorDash)

Eloise Ltd
11.2020 - 06.2022
  • Key holder
  • Open and close facility
  • Compile inventory list of old and new stock (twice annually)
  • Manage the employee schedule
  • Manage the online store
  • Assist in payroll preparation
  • Compile and deliver daily bank deposits
  • Curate merchandise displays
  • Customer service

North Side Vendors Market and Food Market at the Exhibition Grounds, Street Greek Food Truck
03.2018 - 12.2020
  • Serve food to large crowds
  • Line cook
  • Cashier
  • Operate the food truck for various events such as weddings, Harvest Jazz and Blues Festival, public market settings and corporate events

Education

Class of 2020 -

École Sainte-Anne
01.2020

Skills

  • Bilingual (fluent in both spoken and written English and French)
  • Customer Service, Cash/Money handling
  • Communication
  • Various Computer Skills including Online Inventory, Management of Online Schedules, Excel, Outlook, MBMD and More
  • Interpersonal, Leadership and Teamwork
  • Proficient in time management skills
  • Strong Attention to Detail
  • Ability to easily adapt to any kind of work environment
  • Excellent with patient/client interactions
  • Phone etiquette and call management
  • Ability to prioritize tasks based on importance and amount of time needed to properly fulfill assignment
  • Confidentiality used at all times; patient locating, ER sheets for Dr's personal records, central scheduling patient copy's, and more

Accomplishments

In my current position at the DECH switchboard, I have taken on the responsibility and task of updating and refilling our most used and essential documents also known as our "cheat sheets". I voluntarily took on this project to increase switchboards efficiency and reliability. We are called and depended on daily for our knowledge and resources for both internal calls/ medical staff in the province and for the general public. My goal was to ensure we could perform our duties to the best our abilities. I worked along side other co-workers who also share similar interest in increasing our potential and productivity such as updating and revising our code book and protocols, updating our personal Dr's directory which include their office address and location, ensuring we have their correct specialty indicated, being able to provide a public phone number for patients and for the general public as well as having the correct contact information for other medical professionals to reduce any delay with their patient care. This is only a few examples of my professional accomplishments I wanted to take on to help expand my knowledge and resources in this field of work.

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • 2020 Graduation Prize from the Association des aînés de la capitale pour l’apprentissage et le mieux-être (AACAME)
  • Canadian Red Cross Babysitting Course
  • Reducing the Risk Course for Volunteer Childcare Providers Including Security Check
  • Food Handler Certification Through Food Safety, June 25, 2022 (valid for 5 years)
  • GNB French Oral Language Testing: C1.2-Superior, January 8th, 2024 (Valid for 3 years)

Timeline

Telecommunications Clerk-Switchboard

Dr. Everett Chalmers Regional Hospital
01.2024 - Current

Street Greek North
06.2022 - 07.2023

Eloise Ltd
11.2020 - 06.2022

North Side Vendors Market and Food Market at the Exhibition Grounds, Street Greek Food Truck
03.2018 - 12.2020

Class of 2020 -

École Sainte-Anne
Gwen Trail Cormier