Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwen Stirling

Sacramento

Summary

Experienced with advocating for customer needs and resolving service issues. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Strong understanding of managing complex cases and ensuring positive outcomes.

Proficient in applying accounting methodologies and managing complex data sets. Effectively leverages programs like Excel to organize, analyze, and present financial information.

Overview

6
6
years of professional experience

Work History

Service Advocate

Target
06.2018 - 09.2024
  • Resolved customer inquiries, ensuring satisfaction and enhancing shopping experience.
  • Facilitated communication between departments to streamline service delivery and improve operational efficiency.
  • Trained new team members on service protocols and customer engagement strategies.
  • Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
  • Assisted in managing inventory levels, ensuring product availability for customers.
  • Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
  • Facilitated seamless checkout experiences through effective customer engagement and service delivery.
  • Trained and mentored new checkout staff on operational procedures and customer interaction protocols.
  • Monitored and assessed transaction accuracy, ensuring compliance with company policies and procedures.
  • Streamlined product stocking processes to enhance inventory flow and organization.
  • Collaborated with team members to optimize merchandise displays for improved customer engagement.
  • Assisted customers in locating carts and resolving inquiries efficiently.
  • Coordinated cart retrieval and organization to enhance customer shopping experience.
  • Maintained cleanliness and order of cart storage areas to promote safety.

Education

High School Diploma -

Rio Americano
Sacramento, CA

Skills

  • Customer relationship management
  • Service protocol training
  • Operational efficiency improvement
  • Inventory management
  • Transaction accuracy monitoring
  • Merchandise display enhancement

Timeline

Service Advocate

Target
06.2018 - 09.2024

High School Diploma -

Rio Americano
Gwen Stirling