Gwen Newberry
Spruce Grove,AB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Jump La Trampoline Park
01.2024 - Current
- Cultivates a strategic team environment that provides exceptional customer service
- Directing and ensuring all staff members perform at a consistently high level
- Greet and assist all customers entering the facility
- Supervise and ensure a safe environment for both customers and staff
- Provides quality resolutions and assistance for issues pertaining to customers and staff.
Guest Experience Manager
Mcdonalds
09.2020 - 09.2022
- Customer Support Representative incharge of multiple tasks
- Resolving a variety of customer complaints, including talking to the customer face to face resulting in a solution to the outlining problem
- Lead supervisor incharge of delegating staff to appropriate positions
- Sorting and bagging items, ensuring staff efficiently and effectively work as a team, providing an exemplary example for staff
- Covering a variety of positions, including taking orders from guests, ensuring items are given to the correct guests, cleaning, cooking in the kitchen, and ensuring a safe work environment free of harassment and physical danger to staff and guests.
Head Waitress/Bartender
Sandstone Restaurant and Bar
04.2023 - 01.2024
- Quality customer support while being lead waitress of all tables, including ensuring all tables are cleaned to the satisfaction of guests and staff, ensuring correct meals are brought to guests in a timely manner, and ensuring all meals are prepared to perfection
- Ensuring guests satisfaction by answering any and all questions via phone/face to face
- Listened and noted guests orders, while being able to recommend/make high end drinks.
Front Desk Administrator
Holiday Inn Express
07.2022 - 06.2023
- Customer support via phone/email
- Face to face interactions between guest and co-workers
- Attendant incharge of multiple processes including checking in/out guests, making reservations, and handling cash/card numbers
- Ensuring quality customer support for all guests needs and questions
- Majority of the day spent multitasking, including directing delivery drivers, switching rooms at guests request, assigning guests to one of 500 rooms, providing quality information to guests about the hotel and surrounding area of the city.
Head Waitress/Cook, CSR
Sandstone Restaurant and Bar
02.2019 - 01.2021
- Quality customer support while being lead waitress of all tables, including ensuring all tables are cleaned to the satisfaction of guests and staff, ensuring correct meals are brought to guests in a timely manner, and ensuring all meals are prepared to perfection
- Ensuring guests satisfaction by answering any and all questions via phone/face to face
- Listened and noted guests orders
- Providing a clean work environment for staff by cleaning and maintaining the kitchen, dining room, and lounge, as well as maintaining guest appreciation by keeping the dining room and lounge up to or surpassing health code standards.
Education
Skills
- Works well with others and stays on task
- Understanding and compassionate towards others
- Motivated to better my skill set in all aspects
- Capable of efficiently delegating tasks
- Strong work ethic
- Follows and respects given instructions
- Reliable and trustworthy
- Capable of making decisions alone or in a group
- Extensive experience as a customer support representative
Accomplishments
- Life Saving Award from Saint John's Ambulance
- Captain of Kate Andrews women's highschool basketball team
References
Provided upon request from employer
Timeline
Customer Service Manager
Jump La Trampoline Park
01.2024 - Current
Head Waitress/Bartender
Sandstone Restaurant and Bar
04.2023 - 01.2024
Front Desk Administrator
Holiday Inn Express
07.2022 - 06.2023
Guest Experience Manager
Mcdonalds
09.2020 - 09.2022
Head Waitress/Cook, CSR
Sandstone Restaurant and Bar
02.2019 - 01.2021