GWEN KOCOT
Nanaimo,BC
Summary
15+ years in Customer service 15+ years in supervisory role Reliable, punctual whom successfully handles fast paced work Proven willingness to take on task and learn more skill related to job Excellent interpersonal and communication skills Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English. Reliable employee seeking Administrative position. Offering excellent communication and good judgment.
Overview
23
23
years of professional experience
Work History
Bingo Cashier
Harbour City
Bingo, Nanaimo BC
01.2018 - 01.2020
- Utilized multiple POS systems and multitasked on a daily basis with excellent customer service, cash handling in a fast-paced environment following rules and guidelines
- Adhered to food service rules and regulations set in place and always provided service with a smile
- Kept clear and concise records of paperwork required for shifts
- Handled start of day operations and end of day operations with proper cash handling procedures and paperwork
- Followed cleaning guidelines to keep areas clean and tidy for customers and co-workers
- Work well alone or with help as a team on and off the floor
- Was able to keep up with the fast pace of the entire hall weather working as a seller, caller or cashier
- Gave information to new customers when required adhering to our hall guidelines and prices.
Keyholder, Dollarama
, Nanaimo BC
01.2017 - 01.2018
- Open and closed the store following proper cash handling procedures, deposits, and paperwork
- Followed rules and regulations to keep store neat and tidy
- Gave workers tasks to complete on their shift as well as provided them with support when needed
- Helped with guest enquiries and complaints
- Stocked and cleaned areas with given timelines and diagrams.
Front Desk Receptionist
Morinville Plaza
Alberta
01.2016 - 01.2017
- Worked in a professional manner handling phone calls, emails, bookings, processing payments for guests
- Kept guest and business information with strict adherence to confidentiality and security practices
- Performed housekeeping tasks; cleaning rooms from top to bottom using proper cleaning procedures and supplies; refilling daily used items with fresh items
- Improved guests stay with local information on dining and shopping nearby.
Census Worker
Government of Canada
Alberta
01.2016 - 01.2016
- Followed proper procedure to capture data in person utilizing the proper forms recording answers correctly on paper
- Reached out to individuals at home, work or public locations to complete the forms given
- Transferred paper data into online computer system following the proper filled out form with accuracy.
Shift Supervisor
Tim Hortons
Alberta
01.2011 - 01.2016
- Worked with management team to complete daily goals of sales, food waste and training adhering to proper procedures
- Trained and developed team members in company policies, procedures and service standards
- Performed daily cash paperwork for shifts following proper cash handling procedures and policies
- Worked with others to have areas restocked, cleaned and prepared for continued success
- Adhered to proper food handling and recording proper temperatures
- Addressed customer complaints and questions in a professional timely manner
- Performed monthly inventory counts relaying information to ordering manager with accurate and precise counts of items.
Swing Manager
McDonalds
Edmonton, Alberta
01.2007 - 01.2011
- Worked with management team to complete daily goals of sales, food waste and training adhering to proper procedures
- Trained and developed team members in company policies, procedures and service standards
- Performed daily cash paperwork for shifts following proper cash handling procedures and policies
- Worked with others to have areas restocked, cleaned and prepared for continued success
- Adhered to proper food handling and recording proper temperatures
- Addressed customer complaints and questions in a professional timely manner
- Performed monthly inventory counts relaying information to ordering manager with accurate and precise counts of items.
Worker
Century Vallen
Alberta
01.2006
- Utilized POS system to scan tools out to workers
- Kept data up to date in POS system and re-ordered inventory
- Unpacked and restocked shelves with products
- Performed data entry at home using excel.
Call Center Assistant Supervisor/Call center agent
Edmonton, Alberta
01.2004 - 01.2005
- Trained new hires following proper training policies and procedures
- Managed call intake of customers using POS system set up to input orders correctly using proper phone etiquette and manners
- Resolved escalated customer concerns and feedback in a professional manner
- Communicated with individual branches and drivers correcting issues or giving feedback to further help them be successful.
Supervisor
Burger King
Edmonton, Alberta
01.2003 - 01.2004
- Worked with management team to complete daily goals of sales, food waste and training adhering to proper procedures
- Followed employee availability to create weekly schedules according to projected sales and staffing needs
- Trained and developed team members in company policies, procedures and service standards
- Performed daily cash paperwork for shifts following proper cash handling procedures and policies
- Worked with others to have areas restocked, cleaned and prepared for continued success
- Adhered to proper food handling and recording proper temperatures
- Addressed customer complaints and questions in a professional and timely manner.
Cashier
Island Trains & Hobbies
01.1996 - 01.2003
- Processed customer purchases using POS system following cash handling procedures
- Performed daily cash deposit paperwork
- Kept store clean, tidy and unpacked orders pricing and making visual displays
- Answered phone inquiries on orders, incoming stock dates, subscriptions, pre-orders, items prices, and store hours
- Performed annual inventory counts on stock.
Telephone Customer Service Representative
RMH Teleservices
Nanaimo, B.C.
01.2001 - 01.2002
- Utilized POS system for incoming calls entering customer information into the system correctly adhering to proper procedures and guidelines
- Promptly answered incoming chat messages, emails handling customer concerns following proper guidelines
- Resolved customer concerns about billing, services or general enquiries
- Escalated unresolved customer issues to designated departments for further investigation, feedback or assistance
- Kept information private following proper company guidelines and policies.
Education
Administration Certification -
Discovery Community College
Nanaimo, BC12.2022
GED -
Wellington Secondary School
Nanaimo, BC06.2000
Skills
- HIGHLIGHT OF SKILLS
- Basic computer skills
- Customer service and relations
- Protected information with strict adherence to confidentiality and information security practices
- Great time management skills
- Basic POS skills
- Organized with attention to detail
- Adapts quickly to new computer skills
- Good cash handling skills
- Handled client questions and needs efficiently, ensuring customer satisfaction through prompt, efficient and friendly service
- Able to handle multiple tasks and customers at once, remaining calm, efficient and courteous
- Made and confirmed reservations
- Met customer needs while preforming multiple tasks at once
- Resolved customer grievances consistently on my own or with support from a manager
Timeline
Bingo Cashier
Harbour City
01.2018 - 01.2020
Keyholder, Dollarama
01.2017 - 01.2018
Front Desk Receptionist
Morinville Plaza
01.2016 - 01.2017
Census Worker
Government of Canada
01.2016 - 01.2016
Shift Supervisor
Tim Hortons
01.2011 - 01.2016
Swing Manager
McDonalds
01.2007 - 01.2011
Worker
Century Vallen
01.2006
Call Center Assistant Supervisor/Call center agent
01.2004 - 01.2005
Supervisor
Burger King
01.2003 - 01.2004
Telephone Customer Service Representative
RMH Teleservices
01.2001 - 01.2002
Cashier
Island Trains & Hobbies
01.1996 - 01.2003
Administration Certification -
Discovery Community College
GED -
Wellington Secondary School
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