Gwen Knapp
St. Catharines,ON
Summary
Dynamic Resource Team Leader at Sun Life Financial with a proven track record in team motivation and conflict resolution. Skilled in coaching and mentoring, I empowered team members, enhancing performance and fostering collaboration. Developed inclusive team culture while achieving shared goals through effective communication and strategic oversight.
Overview
31
31
years of professional experience
Work History
Resource Team Leader
Sun Life Financial
04.1987 - 08.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Niagara College
Welland, NoneSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Goal setting
- Overseeing daily activities
- Mentoring
- Leading team meetings
- Coaching
Languages
English
Elementary
Timeline
Resource Team Leader
Sun Life Financial
04.1987 - 08.2018
Niagara College
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