Gwen Kaminski
115 Lake Drive Arnes,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Customer Project Manager
BellMTS
05.2017 - 11.2019
- Fostered strong relationships with clients, leading to increased customer satisfaction and repeat business opportunities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Conducted regular progress meetings with stakeholders, maintaining transparency and open lines of communication at all times.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Balanced competing priorities while managing multiple projects simultaneously, ensuring each received adequate attention for successful completion.
- Achieved timely completion of projects by consistently meeting deadlines and prioritizing tasks effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Business Analyst
BellMTS
06.2015 - 05.2017
- Executed analysis of risks and identified risk mitigation strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated with stakeholders to identify business needs and data sources.
Program Coordinator
BellMTS
04.2012 - 07.2015
- Developed outreach strategies to increase awareness and attract new participants within an internal rewards program.
- Created and delivered information and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Sales Associate
BellMTS
09.1991 - 04.2012
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Representative
BellMTS
01.1989 - 09.1991
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Project Management Diploma
Red River College
Winnipeg Business Analyst Diploma
Red River College
Winnipeg, Canada2017
Skills
- Problem-solving abilities
- Written Communication
- Detail Oriented
- Interpersonal Skills
- Adaptability
- Professional Demeanor
- Attention to Detail
- Microsoft Excel
- Positive Attitude
- Microsoft Office
- Task Prioritization
Languages
English
Elementary
Timeline
Customer Project Manager
BellMTS
05.2017 - 11.2019
Business Analyst
BellMTS
06.2015 - 05.2017
Program Coordinator
BellMTS
04.2012 - 07.2015
Sales Associate
BellMTS
09.1991 - 04.2012
Customer Service Representative
BellMTS
01.1989 - 09.1991
No Degree - Project Management Diploma
Red River College
Business Analyst Diploma
Red River College
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