Gwen Bilsky
BreeLove Wellness Inc
St. Stephen,NB
26
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objective Award winning customer service in high stress circumstances with conflict de-escalation and problem solving tools.
Work History
Office Administrator
2 Years 3 Months- Making appointments for counsellors and customer care
- Tracking of payments and invoices in QuickBooks
- Managing insurance submissions on behalf of clients to Blue Cross and other insurance companies
- Receiving payments and matching with customer accounts in the Jane App
- General correspondence and management of the info email inbox
- Chasing up delinquent customer accounts
- Remote
Supervising Tier 2 Agent
10 Months- Answering customer calls for group bookings and tour companies
- Tracking and managing information from group bookings and tours
- Answering questions from Tier 1 agents and authorizing exceptions
- Answering emails from passenger queries
- Booking business travel for executives
- Handling supervisor escalated calls
- Rebooking all passenger tickets for cancelled flights as per instructions from Carrier Control
- Remote
Administration and Customer Service
3 Years 2 Months- Maintain gym members accounts
- Order and restock supplies
- Pay bills for the facility
- Serve members at the front desk and resolve any issues
- Schedule classes and book the fitness room
- Help members with equipment issues and arrange maintenance if needed
- Design and post advertisements and maintain social media presence.
Copyright Administrator and Royalty Tracker
2 Years 1 Month- Received and read publishing contracts and registered the copyright with various entities around the world
- Chased after royalties not reported and retrieved funds due to Extreme Music
- Created a data base using Visual Basic that processed data quickly from the various copyright societies and highlighted action required to make sure the royalties were accounted for
- Installed the data base in offices in the USA and maintained the correct data and tracking of copyright shares and royalties
Small License Invoice Administrator
1 Year 7 Months- Received license applications and issued invoices for the small batch pressings of albums to collect royalties
- Answered customer questions and resolved issues on the phone and via letter
- Created a system of macros and excel spreadsheets with reporting to track the invoices created and report on the department
- Attended public speaking course and did presentations on topics like 'streamlining systems with macros in Excel' for my coworkers
Receptionist/Administrative Assistant
1 Year 4 Months- Answered the telephone and directed calls and took messages for the company
- Updated the automated telephone system to make sure extensions and recording where up to date
- Maintained the filing system at the office
- Typed correspondence for the instructors of the Safety Courses
- Created the certificate and registration packages for the students of the safety courses
- Attended and took notes at meetings and organized documentation needed for the meetings
- Made appointments for instructors and the executive director and maintained the schedule for the company
Education
Honours (Bachelor's Degree) - Music Theory
Skills
Office administration
QuickBooks management
Data Management
Document Preparation
Microsoft Office
Microsoft Outlook
Meeting Coordination
Digital Communication
Customer support
Administrative Experience
Timeline
Office Administrator
BreeLove Wellness Inc
09.2022 - 12.2024Read More
Supervising Tier 2 Agent
Canadian North Airline
11.2021 - 09.2022Read More
Administration and Customer Service
Infinity Fitness
01.2017 - 03.2020Read More
Copyright Administrator and Royalty Tracker
Extreme Music
09.2001 - 10.2003Read More
Small License Invoice Administrator
MCPS (Mechanical Copyright Protection Society)
02.2000 - 09.2001Read More
Receptionist/Administrative Assistant
SCSA (Saskatchewan Construction Safety Association)
09.1998 - 01.2000Read More
University of Regina
Honours (Bachelor's Degree) from Music Theory
Read More