Guzman Bungar
Nueva Valencia, GUIMARAS,Philippines
Summary
Strategic Supervisor with expertise prioritising projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 2years of active experience managing performance within deadline-driven environments. Strong leadership, diplomacy and decision making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Norwegian Cruise Line
02.2023 - 05.2024
Store Supervisor
Starbucks
03.2020 - 04.2022
- Delivers service at Starbucks to all customers by acting with a “customers come first” attitude and connecting with the customer needs.
- Provides quality beverages, whole bean coffees and food products consistently for all customers by adhering to all recipes and presentation standards.
- Follow cash handling procedures and till point policies
- Trained team to upsell products and navigate POS systems.
- Coached team to deliver top-quality customer service and uphold brand values.
- Facilitated smooth store operations, performing daily opening and closing functions, including stock counting, cleaning and cashing up.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Resolved complaints to achieve full customer satisfaction.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Managed stock levels to maximise sales opportunities.
- Introduced employee incentive programmes, increasing store revenue and improving staff retention.
- Handled staff payroll and holiday requests to support stable store coverage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Barista/coffee master
Starbucks
04.2018 - 03.2020
- Ensures that store standards are met by providing customers with prompt service, quality beverages and products with a friendly, welcoming and clean store environment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Prepares beverage to Starbucks standard. Follow health, safety and sanitation guidelines for all
- Created speciality drinks according to exact customer requests and preferences.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Built and nurtured customer loyalty by remembering personal preferences.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Decreased food waste through careful stock management, improving cafe sustainability and maximising revenue.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Educated coworkers and customers about new products, increasing cafe sales.
Education
Fbs NCII - Vocational
PTEDC Tesda
Guimaras, Philippines10.2014
Skills
- Meeting planning
- Bookkeeping
- Database management
- Inventory purchasing
- Office staff leadership
- Prioritisation and time management
- Schedule management
- Social media knowledge
- Merchandising
- Sales strategies
- Customer rapport
- POS software expertise
- Vendor relations skills
Languages
English
Professional Working
Arabic
Limited Working
Certification
COFFEE MASTER
RESERVE PARTNER
Timeline
Barista
Norwegian Cruise Line
02.2023 - 05.2024
Store Supervisor
Starbucks
03.2020 - 04.2022
Barista/coffee master
Starbucks
04.2018 - 03.2020
Fbs NCII - Vocational
PTEDC Tesda
Similar Profiles
Carlos Alvaro Avilez PalominoCarlos Alvaro Avilez Palomino
Cruise Staff at Norwegian Cruise LineCruise Staff at Norwegian Cruise Line
Karen RobletoKaren Robleto
Group Cruise Specialist at Norwegian Cruise Line HoldingsGroup Cruise Specialist at Norwegian Cruise Line Holdings
Nilo SarazaNilo Saraza
Engine Assistant at CF Sharp Crew Management | Norwegian Cruise LineEngine Assistant at CF Sharp Crew Management | Norwegian Cruise Line