Guy Vaillant Ntwari

• Examined claims forms and other records to determine insurance coverage.

• Entered new business data, verified correct certificate usage, and ensured accurate premium calculations.

• Maintained and updated existing client records, resolving errors and incomplete information with dealers/sales representatives.

• Applied payments, activated certificates, and processed daily cancellations, issuing refunds and chargeback notifications.

• Generated business correspondence for insureds and dealers regarding additional information, coverage confirmation, adjustments, and cancellations.

• Reviewed and verified individual life insurance applications, determining coverage levels and premiums using guidelines.

• Entered and edited application information accurately, scanned and filed applications into internal systems.

• Re-verified insurance eligibility and benefits regularly, ensuring compliance with government regulations.

• Communicated with brokers on outstanding requirements, adjusted premiums or coverage as needed, and processed payments accurately.

• Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.

• Examined claims forms and other records to determine insurance coverage.

• Verified insurance claims and determined fair amount for settlement.

• Documented all investigation activity and presented reports to management.

• Assessed credit risk and analyzed financial statements.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Created credit policies, processes and procedures to maintain compliance with banking regulations.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
• Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
• Provided valuable insights on industry trends and economic indicators, contributing to a well-informed lending strategy.
• Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
• Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
• Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
• Diagnosed and resolved hardware and software problems for computers, mobile devices, home appliances, and other electronics
• Guided customers through troubleshooting steps, ensuring effective and timely resolution of technical issues.
• Conducted remote diagnostics and utilized remote support tools to resolve issues efficiently.
• Educated customers on best practices for using and maintaining their electronic devices.
• Managed customer inquiries related to orders, returns, exchanges, and billing issues, providing accurate and timely information
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly
• Solved complex technical issues for clients, leading to significant decrease in repeat support calls.