Guyllaume Belanger-Lance
Pointe-Calumet,QC
Summary
Adept at enhancing team productivity and efficiency, my tenure at Tesla and Centre De Collision Certifié Europa showcases a robust blend of technical expertise in auto body repair and a keen ability to mentor and lead. With certifications in high-voltage systems and structural repairs, I excel in fostering customer relationships and knowledge sharing, significantly boosting service quality and operational excellence.
Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency. Known for collaborative teamwork and results-driven approach, with proficiency in diagnostic and repair techniques.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technician Collision
Tesla
02.2021 - Current
- High voltage Certification
- Contactor Certification
- Discharge certification
- Penthouse Certification
- Warp purchase order
- Fexa (MyFacility) creation
- Work with suppliers and order materials
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Spread out articles or materials and examined for holes, tears and other defects.
Service Technician/Mobile Repair Technician
Tesla
02.2021 - 09.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Collision Technician
Centre De Collision Certifié Europa
01.2011 - 02.2021
- Improved team productivity by offering ongoing training opportunities and sharing industry best practices with colleagues.
- Kept up-to-date with industry advancements through continuous learning initiatives, including attending workshops and seminars on new technologies and techniques.
- Aluminum welding certification Audi
- Audi structural repair certification
- Porsche structural repair certification
- Volkswagen structural and hybrid certification
- Hybrid car Certification
Education
GED -
CPE St-Jerome
St-Jerome01-2012
Skills
Work with minimal
- Valid Driver's license
- Auto body repair
- Computer skills
- Flexible and adaptable
- Problem and issue resolution
- Aluminum repair
- Power tool proficiency
- Battery replacement
- Mechanical aptitude
- Repair technique
- Equipment inspection
- Welding techniques
- Wheel alignment
- Customer relationship management
- Airbag system repair
- Mobile operating systems
- Structural analysis
- Practices management
- Team scheduling
- Equipment demonstration
- Maintenance and repairs
- Dent removal
- Spot welding
- Knowledge sharing
- Excellent work ethic
- Glass installation
- Field service management
Languages
French
Professional Working
English
Professional Working
Certification
- Certified Data Professional (CDP)
- High Voltage Certification
- Contactor Certification
- Penthouse Certification
- Discharge Certification
- Aluminum Welding Certification
- Structural Certification
- Forklift Certification
- First Aid Certification
Interests
- Participating in cultural exchange programs and homestays
- Passionate about balancing physical health with mental and emotional wellness
- High-Intensity Interval Training
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Lead Technician Collision
Tesla
02.2021 - Current
Service Technician/Mobile Repair Technician
Tesla
02.2021 - 09.2023
Collision Technician
Centre De Collision Certifié Europa
01.2011 - 02.2021
GED -
CPE St-Jerome