Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guylaine Hoffman

Ottawa,ON

Summary

Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20+ years of relevant work experience to your team.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and responsibilities. Motivated to learn, grow and excel in the pharmacy's success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician Assistant

Green Valley Pharmacy
07.2022 - Current
  • Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
  • Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
  • Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
  • Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
  • Coordinated verification and filling of more than 80 daily prescriptions in high-volume fertility medications pharmacy environment.

Lead Pharmacy Assistant

Bourget Pharmacy
10.2019 - 04.2022
  • Oversaw daily operations to ensure high levels of productivity
  • Excellent knowledge of Kroll
  • Experience with MedeCare and Point Click Care
  • Previous work experience / knowledge with weekly dispensing either in multi-doses packaging or compliance packaging
  • Used Microsoft Word and other software tools to create documents and other communications
  • Kept pharmacy counter and related areas clean, neat and organized
  • Counted and labeled prescriptions with correct item and quantity
  • Discretion and confidentiality
  • Maintained energy and enthusiasm in fast-paced environment
  • Adhered to social distancing protocols and wore mask or face shield
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Pharmacy Assistant

Centric health
08.2016 - 09.2019
  • Counted and labeled prescriptions with correct item and quantity
  • Supported operations with filing, copying and faxing
  • Assisted pharmacy staff with preparing medications and filling orders
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Updated computer system with current customer, payment and inventory information.

Pharmacy Assistant

SHOPPER'S DRUG MART
01.2016 - 08.2016
  • Helped pharmacist in prescription preparation process: data entry, filling prescriptions, labeling, packaging
  • Proficient computer/data/entry skills
  • Handled customer Rx pick up
  • Cashier experience and excellent customer service.

Education

Certified: Pharmacy Assistant -

La Cité Collégiale
Ottawa, ON
12.1999

High School Diploma -

Hawkesbury High School
Hawkesbury, ON
06.1993

Skills

  • Insurance Billing
  • Patient Confidentiality
  • HIPAA Compliance
  • Report preparation
  • Data Collection
  • Customer assistance
  • Pharmaceutical Calculations
  • Policies and procedures
  • Coaching and mentoring
  • Reports and documents
  • Quality Control Procedures
  • Healthcare Regulations

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Pharmacy Technician Assistant

Green Valley Pharmacy
07.2022 - Current

Lead Pharmacy Assistant

Bourget Pharmacy
10.2019 - 04.2022

Pharmacy Assistant

Centric health
08.2016 - 09.2019

Pharmacy Assistant

SHOPPER'S DRUG MART
01.2016 - 08.2016

Certified: Pharmacy Assistant -

La Cité Collégiale

High School Diploma -

Hawkesbury High School
Guylaine Hoffman