Operations manager with 13+ years of experience driving workflow efficiency, staff performance, and budget control. Skilled in vendor relationship building, decision-making, and operational excellence.
Work History
Operation Manager
13 Years 5 Months
Canada Coach Lines Group Inc. | 06.2013 - Current
Directed daily operations, aligning staffing, workflow, and priorities with business objectives.
Monitored performance indicators, identifying issues and implementing corrective action plans.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma
Polyvalente Mount Ste-Anne | Beaupre, QC
Alberta Trade Machinist, [Organization Name], Completed [Year]