Guy Fremin Rwano
Kanata,ON
Summary
Results-focused Management Professional with strong experience working directly with clients to maintain their trust and build long term relationships. Proficient communicator with excellent time management, solid background in preparing periodic reports to top management, training and planning abilities. Adept at working independently to complete jobs on time and meet expectations. Level-headed and calm in stressful situation with well-developed people skills.
Experienced with the non profit sector, member of the Rotary Club of Kanata, President of the Club since 2020.
Served on the District Board and member of the Diversity, Equity and Inclusion Committee.
Overview
11
11
years of professional experience
Work History
Supervisor Monitoring Central
Telus
02.2018 - Current
- Take part in monthly meetings and contribute to strategic planning.
- Streamlined operations to improve process efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Monitored workflow to improve employee time management and increase productivity.
- Managed team of 17 people and conducted employee evaluations to provide feedback and set expectations for future job performance.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Gained strong leadership skills by managing projects from start to finish
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
Monitoring Specialist
ADT Canada
11.2016 - 01.2018
- Taking on average 200 Inbound and Outbound calls
- Supporting Supervisor team on different projects
- New team members integration
- Treating video alarm for high risk customers
- Build and maintain successful relationships with customers to ensure team meets or exceeds 90% customer satisfaction rate.
- Dealing with 10 to 20 customer complaints and escalations per week
General Manager
Lami Wireless
10.2012 - 09.2016
- Oversee daily operations
- Hiring employees, evaluating performance and productivity
- Researching and Identifying growth opportunities
- Generating reports and giving presentations
- Prepared annual budgets with controls to prevent overages.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified trends in customer marketplaces to develop valuable solutions.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Analyzed market trends and competitor activities to create competitive advantages
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Head of Marketing
Lami Wireless
12.2011 - 09.2012
- Researched thoroughly on Wireless and Solar Energy which was provided by Lami Wireless
- On-site visits for Wireless and solar panel installations
- Daily interacted with clients both over the phone, and face-to-face
- Led and delegated the marketing team to reaching target set
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
- Created official company page on various social media platforms to facilitate interaction with customers.
- Produced media kits to showcase key marketing analytics and demographics for sales presentations
Education
Asana Project Management - Project Management
NYU Tandon School of Engineering
New York City08.2022
Bachelor of Commerce - Business Administration
Raffles Design Institute of Commerce (Australian University)
06.2011
Chinese Language Certificate - Mandarin Studies
Dong Hua University
Shanghai12.2008
Skills
- Project Management Skills
- Leadership and Management skills
- Team Player
- Results oriented
- Fundraising Proficiency
- Community Relations
- Critical Thinking
- Interpersonal Communication
- Organization and Time Management
- Human Resources
- Stakeholder Management
- Financial Management
- Product And Service Sales
- Maintaining Records
- Monitoring
- Liaising
Affiliations
- Rotary International
Rotary is an international service organization with 1.4 million members across the globe and with multiple sustainable projects.
As the President of the Rotary Club of Kanata, I lead projects and fundraising campaigns to raise funds to support both local and international charity organizations that we support.
Languages
English - Fluent
French - Fluent
Mandarin - Conversational
Kirundi - Fluent
Awards
HSCE Zenith Award winner (2022)
In 2022, I was the recipient of the Zenith Award in the category of Leadership Excellence. This was awarded to me by the Executive Vice-President, Home Solutions & Customer Excellence at TELUS
Community Leader (2018)
This was awarded to me by the Rotary Club for having organized the spring and fall Clean up in collaboration with the City of Ottawa,
and also for volunteering my time to a mentorship program for young children from an elementary school in Kanata, Ontario.
Timeline
Supervisor Monitoring Central
Telus
02.2018 - Current
Monitoring Specialist
ADT Canada
11.2016 - 01.2018
General Manager
Lami Wireless
10.2012 - 09.2016
Head of Marketing
Lami Wireless
12.2011 - 09.2012
Asana Project Management - Project Management
NYU Tandon School of Engineering
Bachelor of Commerce - Business Administration
Raffles Design Institute of Commerce (Australian University)
Chinese Language Certificate - Mandarin Studies
Dong Hua University
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