Guy Tasse
St. Catharines,ON
Summary
At Sitel St. Catharines, Ontario, I excelled as a Consumer Care Representative, mastering complaint handling and fostering teamwork. My proactive approach mitigated potential customer dissatisfaction, significantly exceeding service standards. Skilled in multitasking across software systems, I delivered exceptional customer service, enhancing client relationships and productivity through effective problem-solving and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Consumer Care Representative
Sitel St. Catharines, Ontario
St. Catharines, ON
03.2001 - Current
- Proactively identified potential problems affecting consumer satisfaction, implementing preventative measures to mitigate negative impact.
- Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.
- Efficiently navigated multiple software systems during calls to gather relevant information needed for issue resolution or task completion.
- Streamlined communication with customers through efficient use of email, chat, and phone support channels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Technical Studies - Internet Specialist And Web Designing
International Correspondence School
Montreal, QC05.2001
Basic Training Diploma - Mechanical Engineering Technology
Niagara College of Applied Arts And Technology
St. Catharines, ON05.1988
High School Diploma -
Hanmer Secondary School
Hanmer, On06.1982
Skills
- Complaint Handling
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer service excellence
- Multitasking
Languages
French
Native or Bilingual
Timeline
Consumer Care Representative
Sitel St. Catharines, Ontario
03.2001 - Current
Certificate of Technical Studies - Internet Specialist And Web Designing
International Correspondence School
Basic Training Diploma - Mechanical Engineering Technology
Niagara College of Applied Arts And Technology
High School Diploma -
Hanmer Secondary School