Guy Tasse
St. Catharines,ON
Summary
At Sitel St. Catharines, Ontario, I excelled as a Consumer Care Representative, mastering complaint handling and fostering teamwork. My proactive approach mitigated potential customer dissatisfaction, significantly exceeding service standards. Skilled in multitasking across software systems, I delivered exceptional customer service, enhancing client relationships and productivity through effective problem-solving and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Consumer Care Representative
Sitel St. Catharines, Ontario
03.2001 - Current
- Proactively identified potential problems affecting consumer satisfaction, implementing preventative measures to mitigate negative impact.
- Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.
- Efficiently navigated multiple software systems during calls to gather relevant information needed for issue resolution or task completion.
- Streamlined communication with customers through efficient use of email, chat, and phone support channels.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Technical Studies - Internet Specialist And Web Designing
International Correspondence School
Montreal, QC05.2001
Basic Training Diploma - Mechanical Engineering Technology
Niagara College of Applied Arts And Technology
St. Catharines, ON05.1988
High School Diploma -
Hanmer Secondary School
Hanmer, On06.1982
Skills
- Complaint Handling
- Call center experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer service excellence
- Multitasking
Languages
French
Native or Bilingual
Timeline
Consumer Care Representative
Sitel St. Catharines, Ontario
03.2001 - Current
Certificate of Technical Studies - Internet Specialist And Web Designing
International Correspondence School
Basic Training Diploma - Mechanical Engineering Technology
Niagara College of Applied Arts And Technology
High School Diploma -
Hanmer Secondary School
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