Guy-Marcel Ndikumwami
Oshawa,ON
Summary
Recent Mechanical Engineering graduate with strong academic background and hands-on project experience. Seeking an entry-level position to apply problem-solving and technical skills to contribute to innovative engineering solutions.
Overview
8
8
years of professional experience
Work History
Mechanical Engineering Intern
EnGlobe Corp.
Ottawa, Ontario
05.2021 - 12.2023
- Developed CAD models to evaluate designs of new products.
- Reviewed engineering documents such as design reports, test plans and specifications.
- Gathered data from field visits and analyzed it to determine potential problems with existing systems.
- Participated in design reviews and provided feedback on proposed solutions.
- Verified accuracy of results from experiments or tests conducted by engineers.
- Performed calculations on stress, strain, bending moments and other properties of materials.
- Created technical drawings using AutoCAD software.
Bilingual Customer Service Representative
Concentrix
Oshawa, Ontario
09.2019 - 03.2021
- Analyzed market trends, competitor strategies, industry developments. to formulate competitive selling strategies.
- Maintained an organized database of contacts and client information.
- Generated high quality sales leads through effective research methods.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Attended regular meetings with internal stakeholders to discuss progress towards goals.
Customer Support Specialist
MSI corp
Ottawa, Ontario
04.2016 - 08.2019
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Assisted in developing training materials related to new products or services being released.
- Created detailed reports on customer feedback for management review.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Performed regular follow-up calls to check on customer satisfaction levels.
Education
Bachelor of Science - Mechanical Engineering
Ontario Tech University
Oshawa, ON06-2024
Skills
- Advanced knowledge of SolidWorks and NX used to design and simulate innovative ideas into
3D designs - Proficient in HTML, C, Python and JavaScript demonstrating a robust foundation in
programming languages
- High degree of proficiency in the use of computer programs, Word, Excel, MathCad, Autopipe and other related engineering programs
- Successfully delivered multiple engineering projects on time, showcasing adaptability and
maintaining project quality
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Mechanical Engineering Intern
EnGlobe Corp.
05.2021 - 12.2023
Bilingual Customer Service Representative
Concentrix
09.2019 - 03.2021
Customer Support Specialist
MSI corp
04.2016 - 08.2019
Bachelor of Science - Mechanical Engineering
Ontario Tech University
Similar Profiles
Varinder SinghVarinder Singh
Field Technician at Englobe corp.Field Technician at Englobe corp.
Bhupinder Kumar E.I.TBhupinder Kumar E.I.T
Geotechnical Engineer in Training at Englobe corpGeotechnical Engineer in Training at Englobe corp
Ife OyedotunIfe Oyedotun
Junior Mechanical Engineer at MPE, a Division of EnglobeJunior Mechanical Engineer at MPE, a Division of Englobe