Guy Hamilton
Bridgewater,NS
Summary
Seasoned Hotel General Manager, with experience in managing hotel operations, including guest services and financial oversight. Proven track record in enhancing team performance and executing strategic initiatives. Recognized for improving hotel reputation through effective customer relationship management and revenue growth strategies. Dedicated to increasing guest satisfaction, resulting in consistently high ratings and positive reviews.
Overview
19
19
years of professional experience
Work History
Purchasing & Warehouse Manager
Rhynos Refrigeration
Bridgewater, Canada
02.2023 - 12.2025
- Maintained accurate records of inventory movements using warehouse management systems.
- Managed daily warehouse operations ensuring efficient workflow and safety compliance.
- Oversaw inventory management, tracking stock levels and coordinating restocking orders.
- Trained and mentored staff on best practices for warehouse processes and safety standards.
- Implemented quality control measures to maintain product integrity and minimize errors.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Communicated regularly with other departments regarding supply chain activities.
Inventory Coordinator
Rockwell Automation Canada
Bridgewater, Canada
11.2021 - 02.2023
- Inventory analysis, product counts, replenishment and inventory and purchase system updating
- Work closely with production to ensure product is on-time and available for scheduling, ensuring material needs are met for the plant.
- Expedite material as required by Planners or production requirements
- Create, monitor and modify daily shipping schedules, in accordance with customer demands
- Ensure that shipping documentation is prepared in accordance with Michelin procedures
- Issue reports as assigned and contribute various studies as required
- Support production planning functions, and utilize information provided to make material scheduling decisions in accordance with the Michelin Material planning procedures
- Investigate issues, and develop and implement solutions
- Promote continuous improvement of material processes
- Utilize iBMA Inventory Management and ERP Systems
- Communicate within all relevant parities and a display a sense of urgency to ensure projects move smoothly and on time
Hotel Manager
Hilton Worldwide
Winnipeg, Canada
02.2014 - 05.2020
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Oversaw staff recruitment, training, and performance to build a high-performing team.
- Developed marketing strategies to enhance brand visibility and attract new guests.
- Implemented quality assurance protocols to maintain Hilton's high service standards.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Developed and implemented hotel policies and procedures.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
Hotel Manager
Marriott International
Winnipeg, Canada
02.2011 - 03.2014
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Oversaw staff recruitment, training, and performance to build a high-performing team.
- Developed marketing strategies to enhance brand visibility and attract new guests.
- Implemented quality assurance protocols to maintain Marriott's high service standards.
- Ensured compliance with health and safety regulations throughout the hotel premises.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Developed and implemented hotel policies and procedures.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
Guest Services Manager
Westmont Hospitality
Halifax, Canada
07.2006 - 01.2011
- Managed guest relations and ensured high satisfaction levels at hospitality properties.
- Trained and supervised front desk staff in customer service best practices.
- Coordinated communication between departments to enhance guest experiences.
- Implemented operational procedures to streamline check-in and check-out processes.
- Resolved guest complaints promptly and effectively to maintain service quality.
- Identified areas of improvement in order to maximize efficiency of operations.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Monitored reservations to track incoming parties and special events.
- Ensured compliance with all safety regulations when dealing with hazardous materials.
Education
Bachelor's (Hons) Degree - Systems Management
Sheffield Hallam University
Sheffield06.1992
Skills
- Budget management
- Revenue optimization
- Quality assurance
- Customer relationship management
- Inventory control
- Supply chain coordination
- Logistics planning
- Problem solving
- Effective communication
- Team leadership
- Strategic planning
Awards
General Manager of the Year, 12/01/16
Total Years Of Experience
35
Timeline
Purchasing & Warehouse Manager
Rhynos Refrigeration
02.2023 - 12.2025
Inventory Coordinator
Rockwell Automation Canada
11.2021 - 02.2023
Hotel Manager
Hilton Worldwide
02.2014 - 05.2020
Hotel Manager
Marriott International
02.2011 - 03.2014
Guest Services Manager
Westmont Hospitality
07.2006 - 01.2011
Bachelor's (Hons) Degree - Systems Management
Sheffield Hallam University