GUY CYRILLE WANG
administrative assistant
Edmonton,Canada
Summary
Bilingual Customer Service Representative with over five years of experience in effectively communicating with clients and managing inquiries while consistently resolving issues with a customer-centric approach. Proficient in delivering high-quality service, supported by strong organizational and problem-solving skills. Fluent in French and English, with a proven track record of handling complex customer service situations while maintaining the highest standards of professionalism. Committed to fostering positive relationships and enhancing customer satisfaction through effective communication and dedicated support.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Psv Voyages Sarl
Douala
01.2014 - 06.2024
- Provided comprehensive support to customers by understanding their needs and recommending appropriate solutions.
- Handled daily phone calls and emails, addressing customer inquiries promptly and efficiently.
- Scheduled installations and service appointments using an online calendar, ensuring an organized and seamless customer experience.
- Contributed to various customer service initiatives and projects, enhancing overall customer satisfaction.
- Trained and mentored new employees on company policies, products, and operational procedures.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Enhanced team morale and productivity by leading weekly motivational meetings.
- Negotiated solutions in challenging situations to retain customer loyalty.
Administrative Assistant
PSV Voyages Sarl
Douala, CM
08.2010 - 12.2013
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Education
Bachelor's - Business Management
University of Yaoundé 2 Soa
Yaoundé08.2006
Academy of Learning Career College
Edmonton, AB10.2025
Skills
- Interpersonal relationship development
- Proficient in customer support
- Skilled in office applications and CRM tools
- Effective communication skills
- Advanced French speaker with fluent English skills
- Active listening
- Relationship management
- Collaborative teamwork
- Conflict resolution skills
Languages
French: Advanced
Native or Bilingual
English: Fluent
Professional Working
Timeline
Customer Service Representative
Psv Voyages Sarl
01.2014 - 06.2024
Administrative Assistant
PSV Voyages Sarl
08.2010 - 12.2013
Bachelor's - Business Management
University of Yaoundé 2 Soa
Academy of Learning Career College