GUY CYRILLE WANG
Edmonton,AB
Summary
Professional and motivated Customer Service Representative with five years' experience communicating with and assisting customers, scheduling online services and inputting data. Proven record of delivering exceptional service to meet customers' unique needs. Excellent communicator with strong organizational and problem-solving skills. Efficient Ticket Sales Representative with proven hospitality expertise. Offering nine years of experience managing ticket sales for individuals and corporates, training new employees and maintaining accurate cash balances.
Overview
15
15
years of professional experience
Work History
Ticket Sales Agent
PSV VOYAGES SARL
07.2015 - 06.2024
- Achieved top sales performer status consistently through proactive engagement with potential buyers at all touchpoints within the venue environment.
- Identified opportunities for improvement in sales processes, implementing changes that led to enhanced efficiency within the department.
- Trained new employees on company policies, software systems Amadeus, and sales techniques to ensure consistent performance across the team.
- Fostered a positive work environment among colleagues through collaboration, open communication, and sharing best practices.
- Collaborated with marketing team to develop promotional strategies for upcoming events.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Representative
Psv Voyages Sarl-Douala
01.2013 - 06.2018
- Assist customers with purchasing decisions by listening to their needs or concerns and recommending optimal solutions
- Answer 10-15 phone calls and emails each day to address customers' questions in a timely manner
- Schedule installations using an online calendar to maintain an organized and efficient system
- Help with other customer service initiatives
- Train new employees on company policies, products and operations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
COMMERCIAL
PSV VOYAGES SARL
08.2009 - 12.2013
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Presented bids and contracts for potential clients to review during meetings.
- Conducted market research to identify key industry trends and potential business opportunities for expansion.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
Education
Bachelor's en Business Management -
University of Yaounde 2 Soa - Yaoundé
08.2008
Skills
- Goal-Oriented
- Building rapport
- Upselling strategies
- Ticketing Software
Languages
English
Full Professional
French
Native or Bilingual
Highestdegree
Barchelor in Business management
Personal Information
- Total Experience: 15 years
- Title: CUSTOMER SERVICE REPRESENTATIVE and SALES AND TICKETING AGENT
Timeline
Ticket Sales Agent
PSV VOYAGES SARL
07.2015 - 06.2024
Customer Service Representative
Psv Voyages Sarl-Douala
01.2013 - 06.2018
COMMERCIAL
PSV VOYAGES SARL
08.2009 - 12.2013
Bachelor's en Business Management -
University of Yaounde 2 Soa - Yaoundé
Similar Profiles
Davlat AsrorovDavlat Asrorov
Valet Parking Supervisor at PSV ValetValet Parking Supervisor at PSV Valet
Duraisamy VairavanDuraisamy Vairavan
Maintenance Manager at PSV POLYTECHNIC COLLEGE PVTLTDMaintenance Manager at PSV POLYTECHNIC COLLEGE PVTLTD
Amruta PatekarAmruta Patekar
Intern at PSV LogisticsIntern at PSV Logistics
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Liam SmithLiam Smith
Line Cook at Buoy & ArrowLine Cook at Buoy & Arrow