Guy Brasem

• Handled customer queries via telephone, mail/fax, and walk-ins on certificate information, cancellations, contract transfers, modifications, and request updates.

• Assessed customer needs and directed requests to appropriate teams.

• Entered new business data, verified correct certificate usage, and ensured accurate premium calculations.

• Maintained and updated existing client records, resolving errors and incomplete information with dealers/sales representatives.

• Applied payments, activated certificates, and processed daily cancellations, issuing refunds and chargeback notifications.

• Generated business correspondence for insureds and dealers regarding additional information, coverage confirmation, adjustments, and cancellations.

• Reviewed and verified individual life insurance applications, determining coverage levels and premiums using guidelines.

• Entered and edited application information accurately, scanned and filed applications into internal systems.

• Re-verified insurance eligibility and benefits regularly, ensuring compliance with government regulations.

• Communicated with brokers on outstanding requirements, adjusted premiums or coverage as needed, and processed payments accurately.

• Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.

• Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.

• Assessed credit risk and analyzed financial statements.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
• Created credit policies, processes and procedures to maintain compliance with banking regulations.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
• Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
• Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
• Provided valuable insights on industry trends and economic indicators, contributing to a well-informed lending strategy.
• Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
• Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Collaborated on the creation of onboarding and off boarding packages and participated in orientation sessions to welcome new employees and ease transitions for departing ones.

• Advised employees on personnel policies, compensation and employee agreements to ensure understanding and compliance.

• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Implemented data-driven decision-making processes, leading to more informed business choices.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.