Gustavo J. Ramos
Los Angeles
Summary
Results-driven professional with remote experience in customer support, credit analysis, and logistics. Skilled in managing client interactions, evaluating credit risk, and coordinating supply chain processes across virtual teams. Self-motivated, organized, and effective in fast-paced remote environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Charter Communications, Time Warner Cable
08.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Credit Executive
Inbursa Bank
02.2018 - 10.2019
- Identified new business opportunities through market research and networking events, contributing to increased revenue generation.
- Collaborated with cross-functional teams to streamline the credit review process, resulting in faster decision making.
- Consistently met or exceeded annual targets for loan growth and profitability while adhering to strict risk management principles.
- Improved client satisfaction with efficient handling of credit applications, loan negotiations, and documentation processes.
FICO Consultant
The Credit Pros Intl
01.2019 - 09.2020
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Contributed valuable insights during regular team meetings, helping shape company strategy related to client services and business development initiatives.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
Logistics Assistant
True Religion Jeans
12.2020 - Current
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
- Demonstrated adaptability by supporting various departments during peak hours or staffing shortages as needed.
Education
BBA - Finance And Banking
Escuela Bancaria Y Comercial
Mexico City07-2016
Skills
- Proficient in Microsoft Office
- Experience with Zendesk and Salesforce platforms
- Risk analysis in credit
- Reviewing technical documentation
- Personalized financial planning
- Effective listening skills
- Accurate data entry
- Proficient in conflict management
- Advanced bilingual proficiency
- Inventory control processes
- Customer service management
Certification
Data Analytics (Google, IBM and Meta)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Logistics Assistant
True Religion Jeans
12.2020 - Current
FICO Consultant
The Credit Pros Intl
01.2019 - 09.2020
Credit Executive
Inbursa Bank
02.2018 - 10.2019
Customer Service Representative
Charter Communications, Time Warner Cable
08.2015 - 11.2017
BBA - Finance And Banking
Escuela Bancaria Y Comercial
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