Gustavo Rosette
Los Angeles
Summary
Experienced shift supervisor recognized for enhancing team productivity and service quality. Proven track record in managing inventory and cash operations, contributing to seamless business functions and elevated customer experiences.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Los Angeles
08.2021 - Current
- Supervised daily operations and staff, achieving seamless service delivery.
- Trained new baristas in beverage preparation and customer service excellence.
- Managed inventory levels and ordered supplies, ensuring optimal stock availability.
- Monitored team performance, providing constructive feedback for continuous improvement.
- Resolved customer complaints promptly, enhancing satisfaction and building loyalty.
- Ensured compliance with health and safety regulations during all operational shifts.
- Communicated job expectations and policies clearly to all team members.
- Executed cash handling duties, including balancing registers and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Crew Member
McDonald's
Los Angeles
07.2019 - 07.2021
- Delivered exceptional customer service in fast-paced restaurant environment.
- Addressed customer inquiries and concerns with timely and professional responses.
- Collaborated with team to maintain smooth operations during busy periods.
- Followed company recipes and safety protocols to prepare food items.
Education
High School Diploma -
Verdugo Hills High School
Tujunga, CA06-2017
Skills
- Staff management
- Training and development
- Customer engagement
- Food safety compliance
- Inventory management
- Cash handling
- Time management
- Adaptability under pressure
Languages
English
Full Professional
Spanish
Professional
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2021 - Current
Crew Member
McDonald's
07.2019 - 07.2021
High School Diploma -
Verdugo Hills High School