Summary
Overview
Work History
Education
Skills
Employee of the Quarter, Rookie of the Year, Employee of the Month
Timeline
Generic

Gustavo Pardo

Sales
Moreno Valley

Summary

With a proven track record at Core Health and Fitness, I excel in building client relationships and leveraging analytical skills to exceed sales targets. Expert in Salesforce CRM and adept at consultative sales, I've consistently boosted revenue and client satisfaction, showcasing a unique blend of interpersonal communication and strategic sales management.

Driven and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of sales principles and customer relationship management, coupled with proficiency in CRM software and data analysis. Committed to driving sales growth and enhancing customer satisfaction through personalized service.

Offering strong communication abilities and quick aptitude for learning new sales techniques and strategies. Brings foundational understanding of customer service principles and ability to utilize CRM tools effectively. Ready to use and develop sales and negotiation skills in Sales role.

Developed exceptional sales and customer service skills in fast-paced, client-focused environment. Excelled in using CRM software and data analysis to understand and meet customer needs. Seeking to transition into new field, leveraging strong background in relationship building and problem-solving.

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Inside Sales Representative and Analyst, KA

Core Health and Fitness
01.2018 - 08.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Used CRM software to maintain detailed contact logs and account records.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Managed friendly and professional customer interactions.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Logistics Specialist

Core Health and Fitness
07.2015 - 01.2018
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Studied data to identify trends and patterns in transportation activity.
  • Monitored and adjusted inventory levels according to demand.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Worked with customers to integrate processes and correct issues.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.

Assembly Scheduler

Core Health and Fitness
09.2013 - 07.2015
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Assembly Lead

Core Health and Fitness
08.2012 - 09.2013
  • Reduced production downtime by performing regular equipment maintenance and troubleshooting issues promptly.
  • Complied with all regulatory requirements during production processes to maintain industry certifications and uphold company reputation for excellence.
  • Developed comprehensive training programs for new hires, resulting in faster onboarding and reduced learning curves for employees.
  • Increased overall team performance by setting clear goals, providing constructive feedback, and encouraging professional development opportunities for team members.

Warehouse Shipping Clerk

Core Health and Fitness
08.2007 - 08.2012
  • Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
  • Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
  • Assisted in the development of departmental goals, actively working to achieve those targets through diligent execution of daily tasks and proactive problem-solving efforts.
  • Prepared detailed reports on shipment statuses, providing key insights into ongoing trends and potential areas for improvement in internal processes.

Real Estate Agent

Infinite Mortgage
01.2005 - 08.2007
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

Education

GED -

La Puente High School
La Puente, CA
05.2001 -

Skills

    Relationship building

    Customer relationship building

    Relationship building and management

    Client relationship management

    Analytical thinking

    New business development

    Sales presentations

    Data entry

    Lead qualification

    Sales expertise

    Attention to detail

    Opportunity identification

    Customer service

    B2B sales

    Rapport building

    Pipeline development

    Account acquisition

    Customer relationship management

    Documentation and reporting

    Interpersonal communication

    Revenue forecasting

    Prospect cultivation

    Consultative sales approach

    FLUENT IN [LANGUAGE]

    Analytical problem solver

    Salesforce CRM

    Sales pipeline management

    Issue resolution

Employee of the Quarter, Rookie of the Year, Employee of the Month

As a Real Estate Agent I was the top producer of the Rookie class selling more then my other counter parts. 


At Core Health and Fitness as an Assembly Scheduler I helped meet production goals which turned into Revenue wins while staying on budget thus rewarding me employee of the month.


At Core Health and Fitness as the Logistics Specialist I helped meet end of year revenue goal by negotiating the pickup and delivery of key Account orders last two days of the week, i brought an idea to the executive team to help save the year and was rewarded employee of the month. 


At Core Health and Fitness as a Inside Sales Rep I helped negotiate sales of equipment and streamlined the sales process which in turn grew our Key Account Sales division total revenue number by 100% rewarding me employee of the quarter.  


 

Timeline

Inside Sales Representative and Analyst, KA

Core Health and Fitness
01.2018 - 08.2024

Logistics Specialist

Core Health and Fitness
07.2015 - 01.2018

Assembly Scheduler

Core Health and Fitness
09.2013 - 07.2015

Assembly Lead

Core Health and Fitness
08.2012 - 09.2013

Warehouse Shipping Clerk

Core Health and Fitness
08.2007 - 08.2012

Real Estate Agent

Infinite Mortgage
01.2005 - 08.2007

GED -

La Puente High School
05.2001 -
Gustavo PardoSales