Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gustavo Osorio

Cathedral City

Summary

Results-driven professional with extensive experience in visual merchandising and sales strategy development. Proven ability to enhance customer engagement and build strong client relationships, resulting in increased sales and client satisfaction.

Overview

27
27
years of professional experience

Work History

Salesperson

Hiemark Dis.
Indio
10.1998 - Current
  • Maintained product displays and ensured proper inventory levels.
  • Assisted customers in selecting products to meet their needs.
  • Built strong relationships with clients through effective communication.
  • Collaborated with team members to enhance store operations.
  • Monitored market trends to identify new sales opportunities.
  • Managed product returns and exchanges according to company policy.
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Collaborated with team members to develop effective sales plans.
  • Monitored inventory levels and placed orders as needed.
  • Developed and implemented strategies to meet sales quotas.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Driver

Hiemark Dis
Indio
10.1998 - Current
  • Operated various vehicles to transport goods efficiently.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Followed safety guidelines and traffic regulations during all deliveries.
  • Communicated with dispatch to confirm delivery schedules and routes.
  • Loaded and unloaded cargo safely at designated locations.
  • Assisted in training new drivers on company procedures and policies.
  • Managed delivery paperwork, ensuring accurate documentation of shipments.
  • Adapted to changing routes and schedules based on operational needs.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Adhered to company policies and procedures related to safety and security standards.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Merchandiser

Hiemark Dis
Indio
10.1998 - Current
  • Managed product displays to enhance visual appeal and customer engagement.
  • Coordinated inventory levels to ensure optimal stock availability for sales.
  • Implemented merchandising strategies to align with brand standards and promotions.
  • Trained team members on effective merchandising techniques and best practices.
  • Maintained a clean and organized work environment at all times.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Organized displays according to company standards and specifications.
  • Built product displays and placed appropriate signage for merchandise.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Performed regular price checks on select items throughout the store location.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Provided training and support for new staff members in regards to merchandising operations.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.

Education

Mechenics

Autotech School
Morgantown, WV
03-2000

High School Diploma -

Buenapark HS
Buena Park, CA
06-1998

Skills

  • Visual merchandising
  • Customer relationship management
  • Inventory management
  • Sales strategy development
  • Product knowledge
  • Effective communication
  • Problem solving
  • Relationship building
  • Training and mentoring
  • Sales presentations
  • Team collaboration

Affiliations

I'm involved in youth sports, I mentor and teach kids on how to bring out the best in themselves, and teach them to strive to become better players. I have coached baseball and soccer for over twenty years, where I have worked with kids and parents. I have also managed leagues, volunteering my time as a board member.

Timeline

Salesperson

Hiemark Dis.
10.1998 - Current

Driver

Hiemark Dis
10.1998 - Current

Merchandiser

Hiemark Dis
10.1998 - Current

Mechenics

Autotech School

High School Diploma -

Buenapark HS

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Gustavo Osorio