Gustavo Ibarra
Whitehorse,YT
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
Work History
Functional Analyst
Yukon Government
Whitehorse, Yukon Territory
2023.10 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
IT Support Specialist
Yukon Government
01.2023 - 10.2023
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services using ticketing system: Footprints a variant of BMC.
- Installed and maintain computer software, hardware, and related information technology environments.
- supported customers in Microsoft environment including Active directory management.
Infrastructure Administrator
City of Kamloops (contract)
09.2022 - 01.2023
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Monitored networks and network devices to resolve technical problems quickly.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Used up to date server-management tools such as Microsoft Azure and Vsphere service portfolios.
- Managed microsoft environments such as Active Directory and Microsoft 365.
- worked with malware monitoring systems such as microsoft 365 security and Covalence.
- completed software deployment projects including application lifecycle best practices, this included web applications integrated to the city's environments with agile development with the use of Jira ticketing system.
Student Researcher
Thompson Rivers University
01.2022 - 04.2022
- Interpreted and analyzed research data to draw conclusions on outcomes.
- developed a data pipeline feeding from our online dataset to feed the training models using machine learning applications.
- Prepared fact sheets, tables and graphs to summarize research results.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Collaborated with 3 academic colleagues on areas of shared research interest such as Machine Learning and the use of various Python libraries to interpret and handle data. Libraries included: - TensorFlow, Pandas, numpy and scikit
Web Developer
Sojedi Digital Solutions
01.2021 - 08.2021
- Developed custom web pages fitting the customer's requirements.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Oversaw back-end development using PHP to maintain website integrity, security and efficiency.
Bartender/Shift Manager
Browns Social House
01.2022 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Education
Bachelor of Computing Science - Computing Science
08.2022
Relevant Courses:
- COMP 3610 -Database Systems
- COMP 4610- Advanced Database Systems
- COMP 4980- Data Modelling
Ceritificates:
Google Data Analytics:
gained knowledge in modern used tools to analyze data, ways to approach each type of scenario, and present data with technologies such as R, SQL, and tableu.
Skills
- Technical Documentation
- VMware vSphere
- Staff Augmentation
- Software Management
- Device Setup
- Jupyter Notebooks, Pandas, Keras
- Programming Languages: C#,Python
- Artificial Intelligence
- Maintenance and Troubleshooting
- Active Directory & Microsoft 365
- SQL,POSGRESQL
- Jira, BMC footprints
Personal/Projects
- Federated Learning Project- touched basic concepts of federated learning and implemented those same ones into small models depicting the advantages of information protection, using this machine learning variation.
- TRU Varsity Swimming Team- successful member of Men's TRU swimming team for 4 years, collaboratively work and competed inside Swimming Canada organization.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Functional Analyst - Yukon Government
2023.10 - Current
IT Support Specialist - Yukon Government
01.2023 - 10.2023
Infrastructure Administrator - City of Kamloops (contract)
09.2022 - 01.2023
Student Researcher - Thompson Rivers University
01.2022 - 04.2022
Bartender/Shift Manager - Browns Social House
01.2022 - 01.2023
Web Developer - Sojedi Digital Solutions
01.2021 - 08.2021
Thompson River University - Bachelor of Computing Science, Computing Science
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