Gustavo Gama
Salinas
Summary
Health services management professional with demonstrated expertise in optimizing healthcare operations and leading multidisciplinary teams. Adept at strategic planning, regulatory compliance, and resource allocation to drive organizational success. Strong focus on team collaboration and achieving measurable outcomes, adapting seamlessly to evolving needs. Skilled in financial management, patient care coordination, and implementing quality improvement initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Operations Manager
DaVita
01.2022 - Current
- Continuously met company driven initiatives improving patient outcomes
- Top 7% performing clinic nationwide
- Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Operations Supervisor
Republic Services
01.2020 - 01.2022
- Met Key Performance Metrics (KPMs) continuously for 2 years
- Championed the execution of tactical initiatives within the division unit to maximize the customer experience, business growth and durability, while optimizing profitability
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
District Manager
Aramark Uniform Services
01.2018 - 01.2020
- Generated 9.4% base business growth YoY; 5.4% above company average
- Established energetic culture of customer service and sales resulting in exceptional customer retention and driving 4% sales growth from existing and new accounts within district
- Proven capability to retained and execute large government contracts
- Supervised various locations, enforcing high-quality standards of operation.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Sales Branch Manager
Terminix
01.2016 - 01.2018
- Generated 30% revenue growth YoY, and 13% above company average within two-year tenure
- Built our branch up from a 2nd tier size to a 1st tier branch in gross sales and net profitability
- Top ranked branch in sales in our region
Education
Associates Degree -
Hartnell College
Salinas, CASkills
- Operations Management
- Account Management
- Project Management
- Staff training and development
- Patient safety
- Operations management
- Training and education
- Healthcare compliance
- Healthcare administration
- Health information systems
- Clinical supervision
- Operational efficiency
Certification
- Managing Projects
- Project and Communications
- Project Leadership
- Quality for Project Managers
- Risk Management
Accomplishments
- Supervised team of 45 staff members.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Healthcare Operations Manager
DaVita
01.2022 - Current
Operations Supervisor
Republic Services
01.2020 - 01.2022
District Manager
Aramark Uniform Services
01.2018 - 01.2020
Sales Branch Manager
Terminix
01.2016 - 01.2018
- Managing Projects
- Project and Communications
- Project Leadership
- Quality for Project Managers
- Risk Management
Associates Degree -
Hartnell College
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