Gustavo Campanha
2309 Brunswick St., Halifax,NS
Summary
Experienced Night Auditor with more than 4 years of experience in hospitality. Most positively reviewed Front Office agent for Laghetto Stilo Barra Rio Hotel in July, 2022.
Overview
6
6
years of professional experience
Work History
Night Auditor
Atlantica Hotel Halifax
12.2022 - Current
- Assisting guests in person or by phone, performing check-ins and check-outs through Opera Cloud software
- Balancing guests' billing accounts and fixing postage errors on reservations
- Auditing revenue statement reports, balancing their amounts and and filling their information into Excel spreadsheets
- Auditing restaurant bills and fixing posting errors
- Preparing daily financial and operational reports and forwarding them to Management
- Providing assistance to guests and newcomers, giving directions to nearby spots and familiarizing them with the hotel facilities and hours of operation
- Checking availability and booking reservations
- Commanding night audit End of Day procedure
Night Auditor
Laghetto Stilo Barra Rio
10.2021 - 08.2022
- Assist guests in person or by phone, performing check-ins and check-outs and providing information about the hotel and nearby spots
- Process credit card charges, discounts and refunds
- Process guests invoices and preparing bills for check-out
- Fixing reservations and billing mistakes
- Emitting and sending daily financial reports to management, such as Occupancy and Revenue.
- Performing wake-up calls in timely and polite manner
- When needed, valeting guests' vehicles
Switchboard Operator
Sofitel Ipanema / Fairmont Copacabana
04.2018 - 11.2019
- Served the general public by answering inbound and outbound phone calls and addressing customer needs
- Providing information regarding the hotel's services, events, and facilities by telephone
- Taking care of Lost & Found by keeping contact with guests via e-mail or telephone, and assuring the return of their left belongings
- Answering e-mails regarding reviews, bookings, lost & found, and addressing the relevant departments.
- Writing welcome cards to VIP arriving guests, and apology cards to in-house guests when needed
- Writing history reports to efficiently keep track of guests preferences
- Taking Room Service Orders and addressing the kitchen staff
Bellman
Américas Gaivota Rio Hotel
01.2018 - 04.2018
- Transferred luggage from vehicles and main lobby to and from guest rooms in a friendly and courteous manner
- Responded immediately to any guests requests or concerns and promptly resolved issues.
- When called, provided support and assistance at Front Desk
- Explained important features of guest rooms to customers
- Preparing conference rooms for scheduled events
Skills
- Opera Cloud Software
- Microsoft Suite
- Google G-Suite
- Micros POS system
- Telephone Etiquette
- English, Portuguese and Spanish
Timeline
Night Auditor
Atlantica Hotel Halifax
12.2022 - Current
Night Auditor
Laghetto Stilo Barra Rio
10.2021 - 08.2022
Switchboard Operator
Sofitel Ipanema / Fairmont Copacabana
04.2018 - 11.2019
Bellman
Américas Gaivota Rio Hotel
01.2018 - 04.2018
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