Gustavo Alzuru
Toronto,ON
Summary
Proven Account Specialist with a track record of securing new small business accounts for Telus Communications, leveraging expertise in CRM software and customer relationship development. Excelled in building robust pipelines through strategic prospecting, achieving over 70% conversion rates. Skilled in contract negotiation and Microsoft Office, consistently exceeding performance goals by fostering strong client relationships and delivering superior customer engagement. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Specialist - Small Business
Telus Communications
07.2022 - 03.2023
- Acquired new small business accounts via outbound sales campaigns
- Made 40+ calls per day to outbound sales prospects in addition to self-prospecting activities to generate opportunities and build a robust pipeline
- Managed a full sales cycle, from qualifying leads to closing new clients
- Adopted various technology systems to drive efficiency and deliver greater customer outcomes
- Delivered best-in-class customer experiences, building strong relationships, and influencing decision-makers
- Actively listened to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
Customer Service and Sales Expert
Enjoy Technology
07.2021 - 06.2022
- Delivered mobile devices to customers at their locations and went through the entire setup together.
- Performed marketing and sales functions to sell additional work and earn business.
- Followed company upselling and cross-selling techniques across all products and services.
- Participated in all ongoing staff training to fine-tune skills and advance in craft.
- Met and exceeded daily service quality and performance goals.
- Completed calls and followed scripts to maintain good call control.
- Used proven techniques to increase sales and promote high-value products.
Account Executive
Delvinia
11.2018 - 10.2020
- Built cost proposals for clients using strategic pricing to achieve high conversion rates while keeping over 70%.
- Provided accurate quarterly financial reporting to CFO on clients managed and set goals/deadlines to achieve financial goals per client. Conducted business development through research and networking (i.e, LinkedIn, Emails, cold calling, in-person, etc.).
- Managed and built reports to track sales/proposals/project activities throughout the year to build strategies to constantly increase business revenue.
- Followed up with prospects several times throughout the sales cycle to ensure needs are being met.
- Built long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
Customer Service Guest Specialist
Booking.com
04.2018 - 11.2018
- Provided high levels of customer service and account management support by acting as the primary point of contact with b.com partners.
- Managed the rollout of new products and services by applying implementation strategies and responding to related inquiries from partners and customers.
- Solved issues rapidly by managing customers' complaints regarding overbooking and hotel amenities/services, providing effective proposals and solutions.
- Engaged cross-departments to most effectively contribute to the resolution of customers' issues or offered business support.
Sales Consultant
Planet Ford
01.2017 - 03.2018
- Developed new business and leads to increase client base through focused personal marketing efforts including direct email, networking affiliations, social media, and telemarketing.
- Achieved the highest ranking in customer service surveys for three consecutive months and exceed monthly performance levels (98%).
- Closed sales effectively, being profit-minded understanding new vehicle financing and insurance.
- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.
- Built detailed monthly reports and status to help management identify sales and opportunities.
Sales Consultant
Honda Downtown
01.2015 - 12.2016
- Maintained strong and extensive knowledge of all vehicle features, makes, models, and inventory to consistently provide the best customer service.
- Increased the dealership revenue by selling over 150 vehicles yearly. Successfully acted as a financial advisor by communicating vehicle prices and payment options in order to close deals and build a loyal customer base.
- Utilized CRM databases as a selling instrument to complete customers' deals and find sales opportunities.
- Attended training sessions to develop negotiation techniques that were utilized to increase closing sales ratio and to overcome objectives.
Pharmaceutical Sales Representative
Daiichi Sankyo Pharmaceuticals
04.2008 - 05.2010
- Acted as a liaison and persuaded targeted doctors to prescribe pharmaceutical products utilizing effective selling skills and performing cost-benefit analysis.
- Assessed clients' needs and presented suitable products. Monitored and analyzed market data and conditions to identify competitive advantage.
- Built accurate reports and documentation to track sales month over month.
Education
Associate of Applied Science - Tourism And Travel
Seneca College of Applied Arts And Technology
North York, ON08.2013
Associate of Applied Science - International Business Management
Seneca College of Applied Arts And Technology
North York, ON12.2011
Bachelor of Science - Business
Colegio Universitario De Caracas
Caracas, Venzuela08.2010
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Customer Engagement
- CRM Software
- Contract Negotiation
- Goal-driven and detail-oriented
- Proficient in Microsoft Office
Websites
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Business Analysis
- Foundations - Linkedin.
- Business Development
- Foundations - Linkedin
- Call calling Mastery - Linkedin.
- Efficient Time Management - Linkedin.
- Fundamentals of Digital Marketing - Google.
- Project Management Foundations - Linkedin.
- Sales: Closing Strategies - Linkedin.
Timeline
Account Specialist - Small Business
Telus Communications
07.2022 - 03.2023
Customer Service and Sales Expert
Enjoy Technology
07.2021 - 06.2022
Account Executive
Delvinia
11.2018 - 10.2020
Customer Service Guest Specialist
Booking.com
04.2018 - 11.2018
Sales Consultant
Planet Ford
01.2017 - 03.2018
Sales Consultant
Honda Downtown
01.2015 - 12.2016
Pharmaceutical Sales Representative
Daiichi Sankyo Pharmaceuticals
04.2008 - 05.2010
Associate of Applied Science - Tourism And Travel
Seneca College of Applied Arts And Technology
Associate of Applied Science - International Business Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Business
Colegio Universitario De Caracas
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