Gustavo A. Arias
Santa Fe Springs
Summary
Professional with deep expertise in eligibility determination and program management, poised to enhance operational efficiency. Proven track record in leading teams, ensuring compliance, and driving outcomes. Strong communication skills, adept at problem-solving and navigating dynamic environments. Highly reliable, adaptable, and focused on fostering collaboration to meet organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
ELIGIBILITY SUPERVISOR
Department of Public Social Services
07.2013 - Current
- Supervise a unit of eight Eligibility Workers and one Unit Clerk. Responsible for overseeing that staff apply departmental rules and regulations when processing Quarterly Reports on the LEADER and CAST System. Authorize benefits to ensure that benefits are issued timely and correctly while meeting district and departmental guidelines. Provide administrative support and train staff to ensure that they have the current rules and regulations to determine correct eligibility.
- From September 2005 - December 2007, supervised an approved/intake Food Stamp and Medi-Cal unit, (combo). From January 2007- September 2007, supervised a unit that processed Quarterly Reports. From October 2007 - June 2012, supervised a CalWorks Approved Unit. From June 2012 - June 2013, supervised a Medi-Cal Approved unit. July 2013, volunteered to transfer to the Medical Outreach District to work on the Healthy Way LA Project. September 2013 to December 2020 assigned to a Medical Intake Unit that consisted of 7 Eligibility Workers that were stationed at 5 hospitals throughout Los Angeles County. March 2011 - December 2022 volunteered to assist the DPSS Mobile Unit. November 2018 to January 2019, supervised a unit of 4 that was assigned to the Malibu Disaster Center to provide services to the victims of the Woolsey Fire. January 2021 - December 2022 was assigned to the MOD Hotline that consisted of 6 Eligibility Workers. The MOD Hotline would receive phone calls from patients that wanted to apply for Medi-Cal. These patients were admitted to hospitals that were part of the Hospital Association of Southern California. January 2023 – February 2025 volunteered and was assigned to the Hospital Certification Unit. The main responsibility of the Hospital Certifier was to review and authorize intake Medi-Cal cases submitted by DHS hospitals.
ELIGIBILITY WORKER II
Department of Public Social Services
07.1998 - 08.2005
- Interviews applicants of public assistance to obtain financial and other data and assists clients to complete necessary documents; interprets provisions of various public assistance programs; explains to applicant their legal rights and responsibilities; analyzes financial information to determine initial/continuing eligibility for public assistance; contacts individuals, agencies, insurance companies, etc., verify eligibility data or to clarify discrepancies in available information; computes benefits for which client is eligible; determine whether funds can be authorized for special needs; independently organizes workload so that necessary case records and documents are processed and updated within specific time limits established by legislation and regulations. Analyze client's social situation to determine existence of potential problems which should be referred to social services staff; refer applicants to agencies when a service referral is not indicated; prepares forms to facilitate the entering of clients financial and biographical data into the computer systems; review computer generated reports of such data to ensure its accuracy and cover eligibility supervisor’s desk on a daily basis (lead worker).
YOUTH SPORTS DIRECTOR
East Valley YMCA
09.1996 - 09.1998
- Operates and develops youth sport leagues for YMCA members and non-member participants of the East San Fernando Valley. Responsible for coordinating practices, scheduling games, recruitment of volunteer coaches, and the ordering of team uniforms and equipment. Activities and programs.
- Worked directly with Sun Valley Jr. High School staff in developing a team, which participated in the YMCA Jr. Lakers basketball program.
Education
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Miami Dade Community College
Skills
- Multitasking and organization
- Problem-solving abilities
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Adaptability
- Policy interpretation
- Time management
- Interpersonal skills
Certification
- Spanish Bilingual Certificate
- 2007 BWS, You Matter Achievement Award
- 2019 Commission for Public Social Services Award
Timeline
ELIGIBILITY SUPERVISOR
Department of Public Social Services
07.2013 - Current
ELIGIBILITY WORKER II
Department of Public Social Services
07.1998 - 08.2005
YOUTH SPORTS DIRECTOR
East Valley YMCA
09.1996 - 09.1998
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Miami Dade Community College
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