Gustave S. Furume
Brampton
Summary
Professional with strong background in Accounting, Finance, and a proven track record in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Mailroom Associate
Xerox
02.2026 - 03.2026
- I managed daily mailroom operations, including sorting, distributing, logging incoming and outgoing mail and courier items.
- I utilized tracking systems such as SendSuite and Microsoft Office tools to maintain accurate records and ensured traceability of all deliveries.
- I delivered mail and packages weighing up to 50 lbs. safely and efficiently across multiple buildings.
- I communicated professionally via email, phone, and in-person to respond to inquiries or to provide delivery confirmations to recipients.
- I maintained strong attention to detail to prevent errors while logging incoming and outgoing mail and courier items.
- Temporary Assignment
Procurement and Administrative Support
Lavery
05.2025 - 08.2025
- I acted as a key point of contact for internal clients, ensuring requests were clearly understood and fulfilled efficiently.
- I communicated updates and resolved issues to ensure a positive service experience.
- Took ownership of requests from initiation to completion, ensuring accountability and follow-through.
- I prioritized multiple requests in a fast-paced environment while maintaining service quality.
- I adapted quickly to changing priorities and supported team collaboration.
Scanning & Mail Clerk
Ricoh
06.2024 - 05.2025
- I processed high-volume documentation while maintaining accuracy and attention to detail.
- I responded to internal client inquiries and provided timely updates on request status.
- Ensured proper classification and handling of sensitive information in compliance with policies.
- I demonstrated strong organization and independent problem-solving skills.
- Contract
Order Management Agent
Fundstream Inc.
11.2023 - 12.2023
- Entered and validated order data with a high level of accuracy, minimizing processing errors.
- Supported transaction processing and ensured records were complete and properly documented.
- Assisted in maintaining workflow efficiency during high-volume periods.
- Seasonal
Life Insurance Agent
WFG Transamerica
08.2022 - 07.2023
- I provided personalized client service by actively listening to financial needs and recommending appropriate insurance solutions.
- Built strong client relationships through trust, transparency, and consistent follow-up.
- I resolved client concerns end-to-end, taking full ownership and ensuring timely resolution.
- I educated clients on financial products, policies, and processes to improve understanding and decision-making.
- I maintained accurate CRM records and ensured compliance with financial regulations.
- I collaborated with internal teams when needed to provide complete client solutions.
Cashier
Food Lion
05.2018 - 08.2018
- I provided fast, friendly, and professional customer service in a high-volume retail environment.
- I resolved customer concerns quickly while maintaining a positive experience.
- I handled transactions accurately and built rapport with repeat customers.
Bookkeeping/Accounting Internship
Emyline
05.2017 - 08.2017
- Assisted with bookkeeping tasks, including recording transactions and maintaining financial records.
- Supported account reconciliation processes and ensured accuracy of financial data.
- Helped organize financial documents for reporting and audit purposes.
Education
Graduate Diploma - Business Analysis
HEC Montréal
Montreal, QC, Canada05-2025
MBA - Finance
Liberty University
Lynchburg, VA, USA05-2022
Bachelor's - Accounting
University of North Carolina at Charlotte
Charlotte, NC, USA05-2019
Associate’s Degree - Accounting
Wake Technical Community College
Raleigh, NC, USA12-2016
Skills
- Customer & administrative support, communication (phone, email, in-person), problem solving, time management, prioritization, data entry, financial documentation, Microsoft Office Suite (Word, Excel, Access, PowerPoint), QuickBooks, SAP, CRM Systems
LANGUAGES
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Mailroom Associate
Xerox
02.2026 - 03.2026
Procurement and Administrative Support
Lavery
05.2025 - 08.2025
Scanning & Mail Clerk
Ricoh
06.2024 - 05.2025
Order Management Agent
Fundstream Inc.
11.2023 - 12.2023
Life Insurance Agent
WFG Transamerica
08.2022 - 07.2023
Cashier
Food Lion
05.2018 - 08.2018
Bookkeeping/Accounting Internship
Emyline
05.2017 - 08.2017
MBA - Finance
Liberty University
Bachelor's - Accounting
University of North Carolina at Charlotte
Associate’s Degree - Accounting
Wake Technical Community College
Graduate Diploma - Business Analysis
HEC Montréal