GURWINDER SINGH
Edmonton,AB
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RAYIA CONSULTANCY
BARNALA, INDIA
07.2023 - 10.2024
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries over the phone and via email.
Product Development Coordinator
TRIDENT GROUP
BARNALA, INDIA
03.2020 - 06.2023
- Offered direction, performance feedback and training to staff throughout projects.
- Ensured compliance with relevant regulations pertaining to safety standards for manufactured goods.
- Monitored competitor activity related to product features and pricing structures.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Organic Farmer
self employer
Punjab
01.2017 - 02.2020
- Made seedbeds and compost mixes for propagation of fruit trees and vegetables.
- Operated farm machinery like tractors, harvesters and seeders.
- Weeded, thinned and pruned crops to verify proper sunlight and growth.
- Managed crop production operations, including planting, irrigation, and harvesting.
Education
BBA -
S.D COLLEGE
BARNALA, INDIA 08-2017
Skills
- Scheduling
- Complaint resolution
- Customer satisfaction measurement
- Shipping and receiving
- Problem-solving
- Order processing
- Time management
- Active listening
- Adaptability and flexibility
Languages
Punjabi
Professional
Timeline
Customer Service Representative
RAYIA CONSULTANCY
07.2023 - 10.2024
Product Development Coordinator
TRIDENT GROUP
03.2020 - 06.2023
Organic Farmer
self employer
01.2017 - 02.2020
BBA -
S.D COLLEGE
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