Ekjot Kaur
Hamilton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Fortinos Supermarket
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Event Security Guard
Paladin Security Group
07.2023 - 12.2023
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
Education
Dimlopa of General Business - Business
Niagara College
05.2025
Skills
- Appointment Scheduling
- Report Generation
- Product Knowledge
- Call Management
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Data Entry
- Information Security
- Customer Relationship Management (CRM)
- Sales Expertise
Languages
English
Native or Bilingual
Certification
I have 1 year of Ontario's security licence
Timeline
Event Security Guard
Paladin Security Group
07.2023 - 12.2023
Customer Service Representative
Fortinos Supermarket
05.2023 - Current
Dimlopa of General Business - Business
Niagara College
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