Gurwinder Singh
Waterloo,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Papa Johns
08.2021 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Customer Service Representative
Tata Sky
04.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Advanced Diploma - Applied Network Infrastructure & System Admin
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Bachelor of Science - Computer Science Engineering
Chandigarh Group of Colleges- COE
Chandigarh, Punjab07.2019
Skills
- Report Creation
- Customer Relations
- Microsoft Excel
- Microsoft PowerPoint
- Data Evaluation
- Computer Proficiency
- Quality Assurance Controls
- Typing Proficiency
- Stocking and Replenishing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Reading and Writing
I read a lot to acquire field knowledge and keep myself updated with world. I also try to write daily to develop my skills and as a creative outlet.
Timeline
Food Service Supervisor
Papa Johns
08.2021 - Current
Customer Service Representative
Tata Sky
04.2019 - 12.2019
Advanced Diploma - Applied Network Infrastructure & System Admin
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science Engineering
Chandigarh Group of Colleges- COE
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