Gurwinder Kaur
Brampton
Summary
Logistics Coordinator/CSR with extensive expertise in optimizing supply chain operations and enhancing customer satisfaction. Proficient in advanced Excel, accounts receivable, and payroll processing, leveraging strong team leadership and multilingual communication skills to drive innovation in logistics. Committed to streamlining operations and elevating client experiences through strategic problem-solving and forward-thinking approaches.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Ourr Home & Appliances
10.2023 - Current
- Pioneered new inventory management system, optimizing stock levels and minimizing waste. Developed creative solutions to enhance office workflow and productivity.
- Meticulously maintained office records, ensuring accurate data for reporting. Conducted thorough inventory checks, minimizing discrepancies and stock-outs.
- Provided exceptional customer service, addressing concerns promptly and effectively. Assisted colleagues with administrative tasks, contributing to a harmonious work environment.
- Streamlined inventory management, reducing stock discrepancies and optimising supply chain efficiency. Implemented data-driven strategies for improved operational outcomes.
- Revamped office workflow, boosting productivity and task completion rates. Introduced innovative solutions to longstanding operational challenges.
- Fostered a collaborative work environment, assisting colleagues with administrative tasks. Enhanced team cohesion and overall office morale.
Dispatcher/Accountant
Har G Logistics
08.2022 - 10.2023
- Closely monitor accounts receivable aging report and contact customers regarding past due balance
- Respond to payroll inquiries, maintain employee records, maintain strict Confidentiality of all information and records
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Dispatch Coordinator
Sondh Freight Systems Inc
06.2021 - 08.2022
- Coordinated shipments and routes, ensuring timely delivery and customer satisfaction.
- Optimized shipment planning and route scheduling, ensuring efficient customs clearance for inbound and outbound loads, enhancing overall logistics operations.
- Streamlined documentation processes for customer shipments, improving order tracking and proactively managing potential delays to boost customer satisfaction
- Maintained meticulous records of transportation costs and shipping documents, producing comprehensive weekly status reports on logistic operations.
- Implemented technical project management tools, including plans, schedules, and compliance matrices, to enhance operational efficiency and accountability.
- Fostered excellent customer relationships through efficient query resolution and complaint handling, ensuring smooth communication across all accounts.
Cashier
HDFC Bank Ltd.
09.2017 - 07.2019
- Streamlined daily workflow by prioritizing requests, enhancing productivity.
- Meticulously managed financial and non-financial transactions, prioritizing incoming requests to optimize daily workflow efficiency and maintain high service standards.
- Delivered exceptional customer service, addressing inquiries promptly and effectively. Consistently provided goal-oriented assistance, enhancing overall customer satisfaction.
- Developed and implemented process improvements, significantly enhancing operational efficiency. Introduced creative solutions to streamline cash management procedures.
- Optimized cash management processes, enhancing transaction accuracy and operational efficiency. Implemented data-driven strategies to streamline workflows and reduce errors.
- Drove customer satisfaction through prompt query resolution and personalised service. Consistently exceeded performance targets, contributing to improved client retention rates.
- Maintained meticulous financial records, ensuring compliance with banking regulations. Conducted thorough audits to identify and rectify discrepancies, minimizing risk exposure.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Executive
ICICI Bank Ltd.
10.2015 - 08.2017
- Facilitated customer service and sales, driving measurable growth in product uptake.
- Drove retail banking product sales, resolving customer inquiries across multiple channels. Prioritized and documented issues, ensuring timely resolution and daily progress reporting.
- Fostered positive customer relationships through responsive service via phone, email, and in-person interactions. Worked closely with branch team to address client needs effectively.
- Meticulously documented and prioritized customer issues, ensuring comprehensive problem resolution. Maintained accurate records for seamless communication with management.
- Provided empathetic support to customers, addressing concerns with patience and professionalism. Collaborated with colleagues to ensure consistent, high-quality service delivery.
- Optimized daily reporting processes, significantly improving communication flow and operational effectiveness within the branch.
- Partnered with retail sales team to boost customer satisfaction, contributing to measurable growth in product uptake and client retention.
Education
Post Graduation Diploma - ISBA & IBM
Northern College
Scarborough04-2021
Skills
- Excellent communication skills
- MS Office, MS Excel, Power Point Presentation
- Strong experience with customer service
- Good at solving problems and have technical skills
- Organizational Skills , Time Management
- Dispatch Coordination
- Logistics Software
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Assistant
Ourr Home & Appliances
10.2023 - Current
Dispatcher/Accountant
Har G Logistics
08.2022 - 10.2023
Dispatch Coordinator
Sondh Freight Systems Inc
06.2021 - 08.2022
Cashier
HDFC Bank Ltd.
09.2017 - 07.2019
Customer Service Executive
ICICI Bank Ltd.
10.2015 - 08.2017
Post Graduation Diploma - ISBA & IBM
Northern College
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