Gurwinder Kaur
Charlottetown,PE
Summary
Passionate about promoting lasting satisfaction by delivering quality service and unparalleled support. Proficient in service best practices and related options.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver Volunteer
Humanity Caretakers
Punjab
05.2019 - 09.2020
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
Senior Caregiver
Healing Health Care at Home
Punjab
12.2019 - 08.2020
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
Food Service Volunteer
Welfare Avenue Montreal
Montreal, QC
05.2021 - 10.2021
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Assisted kitchen staff with meal preparation for faster and more efficient service.
- Served meals to guests with professionalism, ensuring an enjoyable dining experience.
- Collaborated with fellow volunteers to create a welcoming atmosphere for guests at charity events.
Cook
Bombay Cuisine
Montreal, QC
06.2022 - 02.2023
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Manager
McDonald's Restaurant
Montreal, QC
04.2021 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Costco
Montreal, QC
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
A&W
Charlottetown, PE
09.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Canada College
Montréal, QC08.2022
Skills
- Effective communication
- Interpersonal
- Critical thinker
- Goal oriented
- Time managementStrong collaborator
- Creative questioning
- Money handling abilities
- Complaint resolution
- Employee Motivation
- Strategic Planning
Languages
English
Full Professional
Certficates
1)Elderly care & caring for the disabled
2)Food safety training
3) WHMIS
4)Criminal back ground check
5)Database certificate
6)Tico( ontario)
7)OPC
Additional Information
* Able to lift upto 200 pounds.
* Proficient cook and baker.
* Experienced with managing records.
* Patient and friendly.
* Strong multitasker.
* Expert in microsoft office.
Timeline
Supervisor
A&W
09.2023 - 07.2024
Customer Service Representative
Costco
08.2022 - 03.2023
Cook
Bombay Cuisine
06.2022 - 02.2023
Food Service Volunteer
Welfare Avenue Montreal
05.2021 - 10.2021
Shift Manager
McDonald's Restaurant
04.2021 - 06.2022
Senior Caregiver
Healing Health Care at Home
12.2019 - 08.2020
Elderly Caregiver Volunteer
Humanity Caretakers
05.2019 - 09.2020
High School Diploma -
Canada College