Gurwinder Gurm
Edmonton,AB
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible and great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Fed Ex Ground
06.2022 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Supervisor
Ace Liquor Discounter
10.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Package Handler
Fed Ex Ground
06.2021 - 11.2021
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
Education
Bachelor of Business Administration - Accounting And Finance
NAIT
Edmonton, AB09.2022
High School Diploma -
Green Grove School
Khanna05.2019
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Punctual and Reliable
- Loading and unloading
- Heavy Lifting
- Order picking and processing
- GPS Operation
- Problem-Solving
- Client Relationship Management
- Local routes understanding
- Shipping and packaging
- Stocking and Inventory
Accomplishments
- Maintained consistent and on-time delivery record with 95% of all orders arriving on time or ahead of schedule.
- Received Employee of the month achievement award at Ace Liquor Discounter.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Pro serve
- Class 5 driving licence
Timeline
Delivery Driver
Fed Ex Ground
06.2022 - 04.2024
Package Handler
Fed Ex Ground
06.2021 - 11.2021
Supervisor
Ace Liquor Discounter
10.2020 - 12.2022
Bachelor of Business Administration - Accounting And Finance
NAIT
High School Diploma -
Green Grove School
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