Gurwant Kaur
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jaswant Singh
2021.08 - 2023.11
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Mississauga, ON05.2024
Bachelor of Arts - Maths And Economics
D.A.V.College
Punjab ,INDIA07.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Professional Working
Timeline
Customer Service Representative
Jaswant Singh
2021.08 - 2023.11
High School Diploma -
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Maths And Economics
D.A.V.College
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