Results-driven professional with extensive experience in transportation, customer service management, and operations within diverse industries. Skilled in fostering team collaboration, optimizing operational efficiency, and ensuring compliance with safety and quality standards. Proven ability to implement innovative solutions, enhance customer satisfaction, and manage multimillion-dollar budgets with precision. Adept at maintaining confidentiality, critical thinking, and effective communication, with a strong commitment to delivering exceptional service and achieving organizational goals.
Hi, I’m
Gurvinder Singh
Boisbriand
Summary
Overview
20
years of professional experience
5
years of post-secondary education
Work History
Novaxpress2275, 52th Avenue, Lachine. QC
Supervisor
10.2025 - Current
Job overview
- Supervised daily dispatch operations, ensuring timely delivery and adherence to protocols.
- Coordinated communication between drivers and customers to resolve issues swiftly.
- Collaborated with management to refine logistics strategies, improving overall service levels.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Concord Premium Meats.Saint-Eustache, QC
Bus Driver
04.2025 - 11.2025
Job overview
- Operated buses safely, adhering to all traffic regulations and safety protocols.
- Conducted pre-trip and post- trip inspections to ensure vehicle safety and functionality.
- Managed passenger loading and unloading efficiently, maintaining punctual schedules.
- Assisted passengers with special needs, ensuring a comfortable travel experience.
- Maintained accurate logs of mileage, fuel usage, and service records.
- Communicated effectively with dispatch to coordinate routes and address issues promptly.
- Trained new drivers on operational procedures and safety standards effectively.
- Resolved conflicts or concerns from passengers professionally and calmly.
Transport Pak-Can Inc.Coteau-du-Lac, QC
Dispatcher & Driver
06.2024 - 04.2025
Job overview
- Have Class 1 license (Quebec)
- Have Fork Lift license and Power Pallet Truck license
- Coordinated dispatch operations to optimize route efficiency and reduce delivery times.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Scheduled and organized delivery routes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
Concord Premium MeatsSaint-Eustache, QC
Department Incharge (Injection)
05.2024 - 06.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
JK Cement LTD.Karnal, Haryana
Customer Service Manager
10.2010 - 07.2021
Job overview
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Bangur Cement LTD.Karnal, Haryana
Senior Officer
07.2006 - 10.2010
Job overview
- Increased team efficiency by streamlining communication and implementing new project management strategies.
- Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
- Managed multimillion-dollar budgets with precision, optimising resource allocation and reducing overall expenses.
- Negotiated contracts with vendors to secure favourable terms, resulting in significant cost savings for the company.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Education
Government PolytechnicNilokheri, Haryana
Diploma from Civil Engineering
07.1999 - 04.2001
University Overview
Engineering
IIMENew Delhi
B.Tech.(Correspondence) from Civil Engineering
06.2012 - 04.2015
University Overview
Skills
- Privacy and confidentiality
- Infection Control
- Critical analysis
- Excellent Communication
- Defensive driving
- Strong work ethic
- Self-motivation and discipline
- Time management
- Problem-solving
- Customer relationship management
Languages
English - Native or Bilingual
Professional Working
French - Elementary
Elementary
Urdu - Native or Bilingual
Elementary (A2)
Punjabi - Native or Bilingual
Bilingual or Proficient (C2)
Hindi - Native or Bilingual
Bilingual or Proficient (C2)
Timeline
Supervisor
Novaxpress
10.2025 - Current
Bus Driver
Concord Premium Meats.
04.2025 - 11.2025
Dispatcher & Driver
Transport Pak-Can Inc.
06.2024 - 04.2025
Department Incharge (Injection)
Concord Premium Meats
05.2024 - 06.2025
IIME
B.Tech.(Correspondence) from Civil Engineering
06.2012 - 04.2015
Customer Service Manager
JK Cement LTD.
10.2010 - 07.2021
Senior Officer
Bangur Cement LTD.
07.2006 - 10.2010
Government Polytechnic
Diploma from Civil Engineering
07.1999 - 04.2001