Summary
Overview
Work History
Education
Skills
Languages
Timeline

Gurvinder Singh

Boisbriand

Summary

Results-driven professional with extensive experience in transportation, customer service management, and operations within diverse industries. Skilled in fostering team collaboration, optimizing operational efficiency, and ensuring compliance with safety and quality standards. Proven ability to implement innovative solutions, enhance customer satisfaction, and manage multimillion-dollar budgets with precision. Adept at maintaining confidentiality, critical thinking, and effective communication, with a strong commitment to delivering exceptional service and achieving organizational goals.

Overview

19
19
years of professional experience

Work History

CDL Truck Driver

Novaxpress
11.2025 - Current
  • Operated commercial vehicles safely in compliance with state and federal regulations.
  • Managed timely delivery of goods across designated routes, ensuring customer satisfaction.
  • Conducted pre-trip and post-trip vehicle inspections to maintain safety standards.
  • Maintained accurate logs of driving hours, deliveries, and vehicle maintenance records.
  • Collaborated with dispatch to optimize delivery schedules and route efficiency.
  • Adhered to all traffic laws and safety protocols while driving in diverse weather conditions.
  • Assisted in loading and unloading cargo to optimize space and secure loads properly.
  • Implemented best practices for fuel efficiency, reducing operational costs during transportation.
  • Trained new drivers on company policies, safety standards, and route navigation techniques.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Bus Driver

Concord Premium Meats.
04.2025 - 11.2025
  • Operated buses safely, adhering to all traffic regulations and safety protocols.
  • Conducted pre-trip and post- trip inspections to ensure vehicle safety and functionality.
  • Managed passenger loading and unloading efficiently, maintaining punctual schedules.
  • Assisted passengers with special needs, ensuring a comfortable travel experience.
  • Maintained accurate logs of mileage, fuel usage, and service records.
  • Communicated effectively with dispatch to coordinate routes and address issues promptly.
  • Trained new drivers on operational procedures and safety standards effectively.
  • Resolved conflicts or concerns from passengers professionally and calmly.

Dispatcher & Driver

Transport Pak-Can Inc.
06.2024 - 04.2025
  • Have Class 1 license (Quebec)
  • Have Fork Lift license and Power Pallet Truck license
  • Coordinated dispatch operations to optimize route efficiency and reduce delivery times.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Scheduled and organized delivery routes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Department Incharge (Injection)

Concord Premium Meats
05.2022 - 06.2024
  • Maintained high quality standards for sliced meats through regular inspection and monitoring of the slicing equipment.
  • Ensured food safety by following proper sanitation procedures during meat handling and preparation.
  • Collaborated with team members to ensure smooth operations within the deli department.
  • Maintained a clean work environment, adhering to strict hygiene regulations and guidelines.
  • Continuously updated knowledge about new products and industry trends, staying informed about current market.
  • Encouraged a positive work atmosphere among team members through effective communication and cooperation strategies.
  • Cross trained in other departments within the store, allowing for greater flexibility in scheduling and coverage during peak times.

Customer Service Manager

JK Cement LTD.
10.2010 - 07.2021
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Senior Officer

Bangur Cement LTD.
07.2006 - 10.2010
  • Increased team efficiency by streamlining communication and implementing new project management strategies.
  • Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
  • Managed multimillion-dollar budgets with precision, optimising resource allocation and reducing overall expenses.
  • Negotiated contracts with vendors to secure favourable terms, resulting in significant cost savings for the company.
  • Implemented innovative process improvements that enhanced productivity and reduced operational costs.
  • Coached junior team members, fostering professional growth and improving overall team performance.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables for successful.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.

Education

Diploma - Civil Engineering

Government Polytechnic, NiJokheri, Haryana
Engineering

B.Tech.(Correspondence) - Civil Engineering

TIME, New Delhi
07.2015

Skills

  • Privacy and confidentiality
  • Infection Control
  • Critical analysis
  • Excellent Communication
  • Defensive driving
  • Strong work ethic
  • Self-motivation and discipline
  • Time management
  • Problem-solving
  • Customer relationship management

Languages

English - Native or Bilingual
Professional Working
French - Elementary
Elementary
Urdu - Native or Bilingual
Punjabi - Native or Bilingual
Hindi - Native or Bilingual

Timeline

CDL Truck Driver - Novaxpress
11.2025 - Current
Bus Driver - Concord Premium Meats.
04.2025 - 11.2025
Dispatcher & Driver - Transport Pak-Can Inc.
06.2024 - 04.2025
Department Incharge (Injection) - Concord Premium Meats
05.2022 - 06.2024
Customer Service Manager - JK Cement LTD.
10.2010 - 07.2021
Senior Officer - Bangur Cement LTD.
07.2006 - 10.2010
TIME - B.Tech.(Correspondence), Civil Engineering
Government Polytechnic - Diploma, Civil Engineering
Gurvinder Singh